Now Assist Center Overview dashboard

  • Release version: Australia
  • Updated April 17, 2026
  • 3 minutes to read
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    Summary of Now Assist Center Overview dashboard

    The Now Assist Center Overview dashboard provides ServiceNow customers with a consolidated view of AI asset activation, adoption, and usage across their organization. It enables monitoring of key metrics related to AI skills, assistants, and AI agents, helping you understand deployment scale, user engagement, and execution volumes over a selectable time range. The default time range is the last 3 months, adjustable via a Date filter.

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    Activation

    This section displays the current counts and trends of active AI assets in your instance, including:

    • Active skills: Total number of deployed and active skills, indicating the scale of your skill library.
    • Active assistants: Total number of active assistant configurations, useful for tracking your assistant deployment scope.
    • Active AI agents: Total number of active AI agents, reflecting the breadth of AI agent use.
    • Active asset trends: Trend line charts showing changes in active skills, assistants, and AI agents over the selected period, helping identify growth or reduction phases.

    Adoption

    This section helps you assess user engagement with AI assets across departments by showing:

    • Number of users using skills: User counts per department engaging with skills to highlight adoption levels and areas needing further enablement.
    • Number of users using assistants: Department-wise usage of assistants to compare engagement patterns.
    • Number of users using AI agents: Track adoption of AI agents across departments and identify engagement strengths or gaps.
    • Users by asset type: Trend lines comparing user counts across skills, assistants, and AI agents over time to reveal shifts in user preferences.

    Usage

    This section displays execution volumes of AI assets grouped by department and asset type, enabling you to:

    • Total number of skill executions: Identify departments driving the highest skill usage and detect high-volume patterns.
    • Total assistant executions: Compare assistant execution volumes across departments to understand usage distribution.
    • Total AI agent executions: Monitor AI agent usage trends and pinpoint areas with high or low engagement.
    • Total executions by asset type: Trend lines showing execution counts for skills, assistants, and AI agents to track changing usage patterns over time.

    Use the Now Assist Center Overview dashboard to monitor key metrics for AI asset activation, adoption, and usage across your organization.

    Now Assist Center Overview dashboard

    The Now Assist Center Overview dashboard displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments.

    Use the Date filter at the top of the Overview dashboard to set the time range for all metrics on the page. The default time range is Last 3 months.

    Figure 1. Now Assist Center Overview dashboard
    Now Assist Center Overview dashboard

    Activation

    The Activation section displays the current number of active AI assets and their trends over the selected time range.

    Figure 2. Activation section of the Now Assist Center Overview dashboard
    Activation section of the Now Assist Center Overview dashboard, showing counts for active skills, assistants, and AI agents, and a trend line chart.
    Active skills
    This area of the dashboard displays the total number of skills that are currently active in your instance. Use this count to understand the scale of your deployed skill library.
    Active assistants
    This area of the dashboard displays the total number of assistants that are currently active in your instance. Use this count to track the scale of your deployed assistant configurations.
    Active AI agents
    This area of the dashboard displays the total number of AI agents that are currently active in your instance. Use this count to understand the scope of your active AI agent deployments.
    Active asset trends
    This area of the dashboard displays a trend line chart showing the count of active skills, assistants, and AI agents over the selected time range. Use the trend lines to monitor how your active asset inventory has changed over time and identify periods of growth or reduction across asset types.

    Adoption

    The Adoption section shows how users across departments are engaging with AI assets over the selected time range.

    Figure 3. Adoption section of the Now Assist Center Overview dashboard
    Adoption section of the Now Assist Center Overview dashboard, showing bar charts for users using skills, assistants, and AI agents by department, and a trend line chart by asset type.
    Number of users using skills
    This area of the dashboard displays the number of users who used skills in the selected time range, grouped by department. Use this visualization to identify which departments have the highest skill adoption and which may benefit from further enablement.
    Number of users using assistants
    This area of the dashboard displays the number of users who used assistants in the selected time range, grouped by department. Use this visualization to compare assistant adoption levels across departments and identify engagement patterns.
    Number of users using AI agents
    This area of the dashboard displays the number of users who used AI agents in the selected time range, grouped by department. Use this visualization to track AI agent adoption across your organization and identify departments with strong or limited engagement.
    Users by asset type
    This area of the dashboard displays a trend line chart showing the number of users per asset type (skills, assistants, and AI agents) over the selected time range. Use the trend lines to compare adoption levels across asset types and identify shifts in user preferences over time.

    Usage

    The Usage section displays the total number of executions for each AI asset type, grouped by department and asset type, over the selected time range.

    Figure 4. Usage section of the Now Assist Center Overview dashboard
    Usage section of the Now Assist Center Overview dashboard, showing execution counts for skills, assistants, and AI agents by department, and a trend line chart by asset type.
    Total number of skill executions
    This area of the dashboard displays the total number of times skills were executed in the selected time range, grouped by department. Use this visualization to understand which departments are driving the most skill usage and identify high-volume execution patterns.
    Total assistant executions
    This area of the dashboard displays the total number of assistant executions in the selected time range, grouped by department. Use this visualization to identify departments with the highest assistant usage and compare execution volumes across your organization.
    Total AI agent executions
    This area of the dashboard displays the total number of AI agent executions in the selected time range, grouped by department. Use this visualization to track AI agent usage patterns across departments and identify areas of high or low engagement.
    Total executions by asset type
    This area of the dashboard displays a trend line chart showing the total executions for skills, assistants, and AI agents over the selected time range. Use the trend lines to compare usage volumes across asset types and monitor changes in execution patterns over time.