ServiceNow AI Lens skill

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This skill provides generative AI capabilities to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.

    This skill is a Platform skill that is enabled by the admin from the ServiceNow AI Lens skill card and enables users to perform the following actions:
    • Create or update ServiceNow records by auto-filling forms using the extracted data.
    • Preview the extracted data.
    • Provide instructions to extract data in a specific way or to get a specific output.
    • Gather insights from multiple images.

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Platform

    ServiceNow AI Lens

    Licensing requirements

    The ServiceNow AI Lens application requires a ServiceNow Pro Plus or Enterprise Plus license.