Now Assist Readiness Evaluation

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist Readiness Evaluation

    The Now Assist Readiness Evaluation app is designed to help ServiceNow customers prepare their organizations for implementing agentic AI in IT Service Management (ITSM) and Customer Service Management (CSM), as well as for using Now Assist across five products. It provides guided setup, scheduled job configuration, and dashboards to assess readiness for AI adoption.

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    Key Features

    • Guided Setup: Step-by-step configuration and scheduling of jobs to prepare the environment for AI implementation.
    • Dashboards and Assessments: Tools to evaluate organizational readiness for deploying agentic AI or Now Assist products.
    • Model Provider Availability: Awareness of restrictions based on geography, data center environments, and regulatory compliance, which may affect access to certain AI model providers and features.

    Important Considerations

    • Regional and Regulatory Restrictions: Some Now Assist features are unavailable in specific regions, regulated markets, or data center environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, or self-hosted instances.
    • AI Limitations: The app leverages AI and machine learning, which may not always produce fully accurate or appropriate results. Customers must validate AI outputs through human oversight and should not rely solely on AI-generated data for critical decisions.
    • Data Processing and Privacy: Usage of the app involves transferring data from customer instances to centralized ServiceNow environments and potentially third-party cloud providers. This data handling complies with ServiceNow’s internal policies and customers can opt out of data collection.
    • Compliance: Customers agree to adhere to ServiceNow’s AI Acceptable Use Policy, which governs the responsible use of AI within the platform.

    Practical Impact for ServiceNow Customers

    By using the Now Assist Readiness Evaluation app, customers can systematically assess and prepare their ITSM and CSM organizations for AI-powered automation and support through Now Assist. This preparation helps ensure smoother deployments, compliance with data and regional restrictions, and effective human oversight of AI outputs to mitigate risks associated with AI decision-making. Customers should stay informed about updates regarding feature availability and compliance requirements to optimize their AI adoption strategies.

    The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

    Choose one of these tiles to get started.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.