Value tab in AI Control Tower

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Value tab in AI Control Tower

    The Value dashboard in AI Control Tower provides ServiceNow customers with comprehensive insights into the value generated by various AI assets across their organization. It aggregates performance data, including creator skills, across both production and non-production instances, helping customers understand productivity gains, user engagement, and overall impact of AI implementations.

    Show full answer Show less

    Note that access to features depends on your ServiceNow license, and insights are currently limited to managed AI assets within the selected time period. Unmanaged assets require reconfiguration to managed status to be included in value calculations.

    Key Features

    • Top 5 AI Systems by Value: Displays the five AI systems generating the highest value measured in hours, enabling prioritization of high-impact systems.
    • Productivity Gains: Estimates productivity improvements in hours attributed to AI asset usage during the selected timeframe.
    • Average AI Users: Shows the average number of unique users interacting with AI assets, providing insight into adoption and engagement levels.
    • Top 5 AI Assets by Value: Identifies the highest-value individual AI assets, helping focus on key contributors to organizational efficiency.
    • Daily Updates: Tracks daily AI actions per asset and daily unique users, offering granular monitoring of AI asset usage trends.
    • Top 5 AI Systems Daily Value: Visualizes daily value delivered in minutes by the top AI systems to assess ongoing performance.
    • System Summary: Lists all AI systems with detailed user metrics and productivity gains, supporting comprehensive analysis of AI impact.

    Practical Use for ServiceNow Customers

    By leveraging the Value tab, customers can effectively measure and demonstrate the tangible benefits of their AI investments. The dashboard’s visualizations and metrics enable monitoring of AI adoption, productivity improvements, and value delivery in real time. This supports data-driven decision-making for optimizing AI assets and prioritizing resources toward the most impactful AI systems and skills.

    To maximize insights, ensure AI assets are configured as managed to appear in value calculations. Use value templates associated with each AI asset to understand how value is computed and reported.

    Use the Value dashboard page to gain insights into the value realized from multiple types of AI in your organization.

    The Value dashboard page contains visualizations that help you assess the value of your AI assets. Creator skills are included in the Value dashboard page. Value metrics for creator skills are aggregated across non-production and production instances.

    Note:
    Depending on your license, you have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Figure 1. Value tab in AI Control Tower
    Value tab in AI Control Tower.
    Note:
    Starting with the March 2026 release, the Value dashboard displays insights and value calculations only for managed AI assets within your selected time period. To view insights for unmanaged assets, reconfigure them as managed assets. For AI assets that were previously managed and later reconfigured as unmanaged, the system calculates values only through the date of their status change to unmanaged.

    The indicators on the dashboard are based on the value templates associated with each AI asset. See Using value templates for more information.

    Top 5 AI systems by value
    This area of the dashboard shows the five AI systems that generated most value (in hrs).
    Figure 2. Top 5 AI systems by value
    Top 5 AI systems by value.
    Productivity
    This area of the dashboard shows the estimated productivity gains (in hours) in the selected period as a result of using various AI assets.
    Figure 3. Productivity
    Productivity indicator.
    Average AI users
    This area of the dashboard shows the average unique users who used an AI asset in the selected date range.
    Figure 4. Average AI users
    Average AI users.
    Top 5 AI assets by value (in hrs)
    This area of the dashboard shows the top 5 AI assets that delivered the most value to the users in the selected date range.
    Figure 5. Top 5 AI assets by value (in hrs)
    Top 5 AI assets by value in hours.

    Daily updates

    Daily AI actions
    This area of the dashboard shows the number of AI actions per each AI asset.
    Figure 6. Daily AI actions
    Daily AI actions.
    Daily unique users
    This area of the dashboard shows the number of daily unique users per each AI asset.
    Figure 7. Daily unique users
    Daily unique users.
    Top 5 AI systems by value
    This area of the dashboard shows the daily value delivered (in Mins) by the top 5 AI systems.
    Figure 8. Top 5 AI systems by value (in Mins)
    Top 5 AI systems by value in hours.

    All systems

    System summary
    This area of the dashboard lists all the AI systems along with details of users and productivity gained.
    Figure 9. System summary
    AI system summary.