Smart Documents Skill

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management.

    Smart Documents Skill overview

    The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs, enabling you to quickly understand the content, explore key insights and get answers to specific questions.

    You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see Generate summary and ask questions using Now Assist in Document Management

    The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file.

    smart document skill using

    Availability

    Table 1. Now Assist Products and Workflows
    Workflow Product
    Technology Now Assist for IT Service Management (ITSM)
    Customer

    Now Assist for Customer Service Management (CSM)

    Now Assist for Field Service Management (FSM)
    Employee Now Assist for HR Service Delivery (HRSD)
    Governance,Risk, and Compliance Now Assist for Third-party Risk Management (TPRM)