Activate a skill

  • Release version: Australia
  • Updated April 21, 2026
  • 2 minutes to read

    • After you publish a skill, a Now Assist admin must activate it in Now Assist Admin. Activating the skill makes it available for users to trigger within the platform.

    Before you begin

    Role required: admin

    About this task

    Published custom skills appear in Now Assist Admin under the Now Assist Skills tab. Skills are organized in the left sidebar by the Workflow value selected during deployment settings configuration. Within each workflow category, skills are grouped by Product. Custom skills that use Other as their workflow value appear under Other at the bottom of the sidebar.

    A published skill appears on the Available tab with a Not started state badge until it is activated. After activation it moves to the Active tab.

    Important:
    Make sure you are in the correct application scope before you activate the skill. To learn more about application scopes, see Application scope.
    Note:
    Some skills might need to be reviewed and approved by a data steward before you can activate them.

    Procedure

    1. Navigate to All > Now Assist Admin.
    2. Select the Now Assist Skills tab.
    3. In the sidebar, select the workflow category that matches the Workflow value you configured in the skill's deployment settings.

      If you selected Other as the workflow value, select Other at the bottom of the sidebar.

    4. Select the Available tab and find your custom skill.

      Custom skills are identified by the Custom badge on their skill card.

    5. Select Activate skill.

      Activating a custom skill opens a three-step wizard.

    6. On the first step, configure any skill-specific input parameters and select Save and continue.

      The fields shown depend on the inputs configured for the skill. This step allows the admin to set default values for the skill's inputs before it goes live.

    7. On the Define access step, review or update the access control list (ACL) and role restrictions, then select Save and continue.

      The ACL determines which users can invoke the skill. The ACL configured here reflects the user access settings defined when the skill was created or last edited in Now Assist Skill Kit. To learn more about skill ACLs and role restrictions, see .

    8. On the Review and activate step, review the configuration and select Activate.

    What to do next

    After activation, the skill moves to the Active tab in Now Assist Admin. Users can now trigger the skill from the deployment locations you configured in the skill's deployment settings.

    You can enable Now Assist Guardian for your skills. To learn more about Now Assist Guardian, see Now Assist Guardian.