Create a group for location support agents with the sn_cto_hcit.loc_support_agent assigned so that users added to this group inherits the collection of roles for Care Team Operations for Healthcare IT.

Before you begin

Role required: admin

About this task

The location support agent role gives healthcare organization members the ability to view only healthcare IT cases associated with their healthcare organization.

Procedure

1. Navigate to All > User Administration > Groups.
2. Select New.
3. In the name field, enter a name for your team member group.
4. Fill in the other fields as needed.
5. Navigate to the roles related list.
6. Select Edit.
7. Add the sn_cto_hcit.loc_support_agent role into the Roles List.
8. Select Save.

Result

A user group is created for your location support agents to which you can assign your IT fulfillers when doing automated user imports.