Configuring Healthcare CMMS for the review of AEM requests

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You must perform the configurations tasks to enable clinical engineers to complete the review requests for alternative equipment maintenance (AEM) associated with medical devices.

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    Table 1. Medical device AEM review requests configuration tasks

    Task

    Description

    Configure a playbook for reviewing AEM requests of medical devices.

    Configure a playbook to provide step-by-step guidance for resolving medical device cases for reviewing AEM request for a medical device model.

    Configuring the process for submitting AEM requests.

    Configure the process for submitting AEM requests from the service portal of your healthcare organization.

    Configure the approval process of AEM for a medical device model.

    Define the conditions for approval of changes to the current maintenance plan for a medical device model associated with a medical device AEM case.