Multi-vaccine appointment bookings configuration

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Multi-vaccine appointment bookings configuration

    This configuration enables ServiceNow customers to manage multi-vaccine appointment bookings by supporting both auto-selection and manual selection of vaccine methods. It ensures that vaccine appointments are booked based on eligibility criteria, order of method preference, and vaccine inventory availability. These capabilities help streamline vaccine administration management within the Vaccination Administration Management system.

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    Key Features

    • Auto-selection of vaccine method: When enabled with the inventory management system property (snvaccinesm.enableinventorymanagement set to true), the system automatically assigns the vaccine method based on the predefined order and current inventory availability at the vaccination center. This ensures that vaccines with available stock are prioritized even if they are not the top preference.
    • Manual selection of vaccine method: Users can manually choose their preferred vaccine method during appointment booking. This feature works regardless of whether inventory management is enabled. If the selected vaccine method is unavailable for the second dose at the chosen center, the system books the second dose at the nearest center offering the same vaccine method.
    • Eligibility-based method assignment: Vaccine methods can be assigned based on eligibility criteria such as age groups. For example, certain vaccines may only be available to specific age groups, and only those eligible will see those vaccine methods as options.
    • Multi-dose method consistency: Once the first dose appointment is completed, the vaccine method cannot be changed. However, if rescheduling the first dose before completion, changing the vaccine method will automatically update the method for the second dose to maintain consistency.

    Important Configuration and Usage Notes

    • To enable full multi-vaccine functionality, ensure the following system properties are set to true:
      • snvaccinesm.enableinventorymanagement
      • snvaccinesm.enablemultivaccine
    • The vaccine method list is only displayed if the user is eligible for more than one vaccine method based on defined criteria.
    • If the system property snvaccinesm.enableappointmentslotchoice is false, the selected vaccine method is retained as a preference during booking.

    What Customers Can Expect

    ServiceNow customers implementing this configuration will be able to:

    • Automate vaccine method assignment in multi-vaccine programs to optimize inventory usage and meet eligibility requirements.
    • Provide users the flexibility to manually select vaccine methods where appropriate, enhancing user experience.
    • Maintain vaccine method consistency across multi-dose appointments, reducing errors and improving tracking.
    • Address eligibility criteria dynamically, ensuring users only see vaccine options relevant to their profiles.

    Administer multi-vaccine appointment bookings based on auto-selection and manual selection of the vaccine method. You can select your preferred vaccine method based on the eligibility criteria, order of method selection, and inventory availability.

    You can manage multi-vaccine appointment bookings after making configuration changes to the Vaccine Administration Management system properties. Multi-vaccine functionality can be broadly categorized into auto-selection of the vaccine method and manual selection of the vaccine method.

    Note:
    If your first appointment has been completed, you can’t change the method. However, you have the flexibility to change the method while rescheduling your first dose. While rescheduling your appointment, if you change the method, it automatically applies to the second dose as well.

    Among other criteria, the multi-vaccine method also supports age-based eligibility and assignment by specifying the age groups in the eligibility criteria for the method. The list of methods is visible only if you’re eligible for more than one vaccine method.

    For example, say that only age groups over 60 are eligible to receive the Pfizer vaccine. If you aren’t in this age group, you won’t be assigned the Pfizer vaccine despite availability. Instead, the system evaluates other methods that meet the eligibility criteria defined for the program and the method.

    Auto-selection of method

    Note:
    Auto-selection of the vaccination method only applies if the sn_vaccine_sm.enable_inventory_management system property value is true.

    When you try to book an appointment, the system auto-assigns the method of vaccine based on the order of method selection and inventory availability. In other words, if the inventory management system property (sn_vaccine_sm.enable_inventory_management) is true, the vaccination request auto-assigns the method with the lowest order that has inventory availability.

    For example, if a vaccination center has the Moderna vaccine in the inventory, the request is created using Moderna instead of Pfizer, even when Pfizer is the method with the lowest order.

    Manual selection of method

    You can manually select the preferred vaccination method while booking an appointment. Manual selection of the method works with or without vaccine inventory management.

    If the slot selection system property (sn_vaccine_sm.enable_appointment_slot_choice) is false, the vaccine method selected is kept as the preference. If there’s no availability for the second dose, the system books the slot at the closest vaccination center having the same method. For example, if you select a vaccination site and the site has only one week of the Pfizer vaccine available, the second dose is selected in the nearest center having the same method.
    Note:
    For the functionality to run properly, make sure that both the inventory management system property (sn_vaccine_sm.enable_inventory_management) and the enable multi-vaccine system property (sn_vaccine_sm.enable_multi_vaccine) values are true.