Configuring the process for submitting medical device out-of-service requests for medical devices
You can configure the process for submitting requests to set medical devices out-of-service from the service portal of your healthcare organization.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
By default, the users with the sn_hcls_cmms.device_service_org_contributor role can create medical device out-of-service cases from a Customer Service Portal page of a healthcare organization. The Medical device out-of-service option is available from the Case menu on the Customer Service Portal page to create medical device out-of-service cases.
As a user with the admin role, you can use the Medical device out-of-service record producer, which is available by default, or create your own record producer to enable creating medical device out-of-service cases from a service portal. You can include the record producer for creating medical device out-of-service cases in a service catalog and display the service catalog as a module on the service portal page. You can then enable users with the sn_hcls_cmms.device_service_org_contributor role to use the module for creating medical device out-of-service cases.
To learn about record producers and service catalogs, see Record Producer and Set up a service catalog.