Policy table

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Policy table

    The Policy [snhclspolicy] table in the Healthcare and Life Sciences applications stores detailed information about policies shared with patients. This table is essential for managing patient consents, policy statuses, and documentation within ServiceNow’s healthcare environment. Access to configure this table requires thesnhcls.adminrole.

    Show full answer Show less

    Key Features

    • Consent and Policy Details: Tracks consent number, consent date, patient name, policy type, and whether consent was signed by a household member.
    • Integration with Document Templates: References the Document Template [sndoctemplate] table to generate standardized letters or consent forms when the policy type is set to Document template.
    • Policy Categorization: Supports predefined policy categories such as Registration, Advance Care Directive, Do Not Resuscitate, Privacy Consent, and more, aligned with FHIR consent category value sets.
    • Consent Scopes: Defines the scope of consent (e.g., Treatment, Research, Privacy Consent), based on FHIR consent scope value sets.
    • Auto-Generated Policy Numbers: Each policy receives a unique, incrementing identifier starting at POL00001000, with the option to customize auto-numbering formats.
    • Active Status: Indicates if a policy is currently in use.
    • External References: Allows linking to external policy documents via URLs.
    • Validity Duration: Specifies how long a policy remains valid after patient signature, measured in days.

    Practical Application for ServiceNow Customers

    Using the Policy table, customers can effectively manage patient consents and related policy data, ensuring compliance and streamlined document generation. By leveraging the document template reference, organizations automate the creation of consent forms, with to-do items generated for patient signatures when applicable. The predefined categories and scopes align with healthcare standards, facilitating integration with FHIR-based workflows and improving interoperability.

    Administrators can control policy lifecycle via the active flag and validity duration, ensuring only current policies are enforced. Custom auto-numbering supports organizational preferences for policy tracking. Overall, this table empowers healthcare organizations to maintain accurate, compliant, and actionable patient policy records within ServiceNow.

    The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.

    Key features

    • Includes the consent number and date, patient name, policy type, status, and whether the consent was signed by a household member.
    • Refers to the Document Template [sn_doc_template] table.

    Role required to configure the table: sn_hcls.admin.

    For more information, see Healthcare and Life Sciences data model.

    Table 1. Policy table fields

    Field

    Data type

    Description

    Active

    True/False

    Option to indicate that the policy is in use.

    Document template

    Reference

    Document template to generate standard letters or documents associated with the policy.

    This field is used only when the Policy type field is set to Document template.

    Note:
    You can associate only one active policy with a document template.

    For more information, see Configuring document templates for Healthcare and Life Sciences Service Management Core.

    External policy link

    URL

    External reference to the policy included in a consent scope.

    Number

    String

    Alpha-numeric profile identifier of the policy.

    The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the Number field is POL00001000.
    Note:
    To customize the number, define the auto-numbering format for the Policy [sn_hcls_policy] table. For more information, see Add auto-numbering records in a table.

    Policy category

    Choice list

    Category of a policy.

    The following categories are available by default:
    • Registration
    • Advance care directive
    • Do not resuscitate
    • Emergency only
    • Health care directive
    • Notice of privacy practices
    • Information disclosure
    • Patient consent
    • Privacy policy acknowledgment document
    • Privacy policy organization document

    For more information about the available categories, see consent category value set defined in the FHIR specifications.

    Policy name

    String

    Name to identify the policy.

    Policy type

    String

    Type of the policy.

    A policy is one of the following types:
    • Standard: A policy that doesn't require a consent form to be signed by a patient.
    • Document template: A policy that requires a consent form to be signed by a patient.

      With the Document template policy type, a to-do item is created for the patient to sign the consent form.

    Scope

    Choice list

    Type of consent included in the policy.

    The following scope types are available by default:
    • Advance care directive
    • Research
    • Privacy consent
    • Treatment

    For more information about the available scopes, see consent scope value set defined in the FHIR specifications.

    Validity duration (in days)

    String

    Number of days the policy is valid for after a patient signs the policy.