View a medical device out-of-service case in Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View a medical device out-of-service case in Workspace to complete the process of setting medical devices to out-of-service.

    Before you begin

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    You must have access to medical device out-of-service cases.

    Role required: sn_hcls_cmms.clinical_engineer

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. View medical device out-of-service cases assigned to you or your groups.
      • View medical device out-of-service cases assigned to you by navigating to Lists > Medical device out-of-service case > My cases.
      • View all open medical device out-of-service cases assigned to you by navigating to Lists > Medical device out-of-service case > My open cases.
      • View medical device out-of-service cases that belong to your groups but have not been assigned to anyone by navigating to Lists > Medical device out-of-service case > My groups unassigned cases.
      • View all medical device out-of-service cases by navigating to Lists > Medical device out-of-service case > All.
    3. Click the link to the case you want to view.

    Result

    The selected medical device out-of-service case page opens in another tab within Workspace displaying the following components:
    Playbook
    The actionable activities used to complete the medical device out-of-service workflow.
    Details
    Details of the medical device out-of-service case.
    Work Orders
    Work orders for the initial inspection of medical devices.
    Affected Install Base Items
    Medical devices configured as install base items.

    A medical device out-of-service case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role, additional tabs similar to a customer service case might appear for the medical device out-of-service case.

    For more information on tabs available for a customer service case, see Customer service case form.