Now Assist for app summary generation in ServiceNow Studio
Summarize
Summary of Now Assist for App Summary Generation in ServiceNow Studio
The ServiceNow® Now Assist for Creator application enables users to harness generative AI for summarizing applications within ServiceNow Studio. With a single action, users can generate summaries that can be utilized for app descriptions or to identify duplicate apps.
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Key Features
- App Summary Generation: Quickly create a comprehensive summary of your app, streamlining the documentation process.
- Configuration: Enable the app summary generation skill in the Now Assist for Creator application to begin using this feature.
- Data Handling: Be aware that data may be transferred to centralized ServiceNow environments, which could include third-party cloud providers.
Key Outcomes
By using Now Assist for Creator, ServiceNow customers can efficiently summarize applications, improving documentation and reducing duplication. However, customers should be mindful of AI limitations and ensure proper oversight and evaluation of AI-generated outputs, especially in critical fields. Additionally, customers can opt-out of data collection regarding app usage as outlined by ServiceNow's policies.
Use the ServiceNow® Now Assist for Creator application to use generative AI for summarizing an app. With a single button, Now Assist for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Helpful resources
ServiceNow Community
- ServiceNow Community
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.