Now Assist for App Engine

  • Release version: Yokohama
  • Updated April 21, 2025
  • 2 minutes to read
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    Summary of Now Assist for App Engine

    Now Assist for App Engine enables ServiceNow customers to enhance their custom applications by integrating AI capabilities such as developing custom skills and agents. This helps automate and improve application functionality through artificial intelligence.

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    Key Features

    • AI Enhancements: Apply AI models to build and deploy custom skills and agents tailored for your applications on the App Engine platform.
    • Installation and Use: Guidance is provided for installing and utilizing Now Assist for App Engine effectively.
    • Model Provider Availability: Not all AI model providers or Now Assist features are available in all regions, environments, or data centers. This includes restrictions for customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets.
    • Support Resources: Access to the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.

    Important Considerations

    • AI Limitations: AI-generated outputs may not always be accurate or complete. Customers must test, validate, and supervise AI results carefully before relying on them, especially in sensitive or high-impact domains like healthcare, finance, or security.
    • Data Processing: Usage involves transferring data from customer instances to centralized ServiceNow environments and possibly third-party cloud providers like Microsoft Azure, managed according to ServiceNow’s internal policies.
    • Data Collection: ServiceNow collects inputs, outputs, and edits from the AI application to improve its technologies. Customers have the option to opt out of data collection at any time.
    • Compliance: Customers must adhere to ServiceNow’s AI Acceptable Use Policy and stay informed about updates to product availability and policies.

    Use Now Assist for App Engine to apply AI enhancements, such as developing custom skills and agents for custom applications,

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.