Now Assist skills
Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.
The following sections describe the available Now Assist skills.
By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see Domain separation in the Now Assist Admin console. (Note that global domain is not the same as global scope. For more information, see Exploring Next Experience pickers.)
Now Assist skills overview
Now Assist skills are discrete, reusable generative AI capabilities that perform a specific type of work within a workflow. A skill focuses on a single, well‑defined task, such as summarizing content, generating text, analyzing records, or providing recommendations, and returns an output that can be reviewed, used, or acted on by a user or workflow.
Skills are the foundational AI building blocks used across Now Assist experiences, workflows, and products. They enable AI‑powered assistance without requiring custom model development.
What a skill does
- Perform one focused action
A skill handles a specific task, such as summarizing a record, generating a response, or analyzing data, rather than completing an end to end workflow.
- Operate within an existing workflow or product context
Skills are used in the context of where users work, such as records, tasks, forms, or panels, and act on the data available in that context.
- Use generative AI safely and securely
Skills run on the ServiceNow AI Platform and respect data boundaries, access controls, and domain separation.
- Return usable output
The output of a skill can be reviewed by the user, edited if needed, or used to support downstream actions in a workflow.
How users interact with skills
- Triggering a skill from a contextual UI, such as a panel or record.
- Using a skill as part of a workflow driven experience.
- Receiving output generated automatically by a workflow or agentic process.
In all cases, skills are designed to assist, not replace, user decision making by reducing manual effort.