Now Assist Center Business Value dashboard

  • Release version: Australia
  • Updated June 1, 2026
  • 5 minutes to read
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    Summary of Now Assist Center Business Value dashboard

    The Now Assist Center Business Value dashboard enables ServiceNow customers to monitor the business impact of AI assets across their organization. It consolidates key metrics such as total executions, time saved, and cost saved for AI skills, AI agents, and agentic workflows. A date filter allows users to adjust the time range for all displayed metrics, facilitating trend analysis and performance monitoring.

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    Key Features

    • Total Executions: Displays the total number of AI asset executions within the selected time range, providing insight into the usage scale of AI assets.
    • Total Time Saved: Shows the cumulative time saved by AI asset executions, helping quantify productivity improvements.
    • Total Cost Saved: Reflects the financial value generated by AI assets based on saved time and cost rates.
    • Time Saved Section: Breaks down time saved by asset type (skills, AI agents, agentic workflows) with monthly trend line charts and bar charts to identify which assets deliver the greatest productivity impact.
    • Cost Saved Section: Presents monthly trends and bar charts for cost savings by asset type, enabling users to track financial benefits and identify high-value AI deployments.
    • Executions Section: Provides monthly execution trends and bar charts showing execution volumes by skill, AI agent, and agentic workflow to understand usage patterns and engagement.
    • Business Value Configuration Table: Lists all configured AI assets with details such as asset type, status, execution count, average time saved per execution, average hourly rate, total time saved, and total cost saved. This table allows customers to review and manage how business value metrics are calculated for each AI asset.
    • Value Configuration: Customers can add or update configurations to define average time saved per execution and average hourly rates for AI assets, ensuring accurate business value measurement.

    Key Outcomes

    • Gain comprehensive visibility into AI asset usage and their business impact across your organization.
    • Identify which AI skills, agents, and workflows contribute most to productivity gains and cost savings.
    • Track trends over time to optimize AI asset deployment and maximize return on investment.
    • Manage and customize business value metrics for precise reporting and informed decision-making.

    Use the Now Assist Center Business Value dashboard to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved.

    Now Assist Center Business Value dashboard

    The Now Assist Center Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows.

    Use the Date filter at the top of the Business Value dashboard to set the time range for all metrics on the page.

    Figure 1. Now Assist Center Business Value dashboard
    Now Assist Center Business Value dashboard with summary tiles for total executions, time saved, and cost saved, and sections for Time saved, Cost saved, Executions, and Business value configuration.
    Total executions
    This area of the dashboard displays the total number of times AI assets were executed in the selected time range. Use this count to understand the overall scale of AI asset usage across your organization.
    Total time saved
    This area of the dashboard displays the total amount of time saved by AI asset executions in the selected time range. Use this metric to quantify the productivity impact of your AI asset deployments.
    Total cost saved
    This area of the dashboard displays the total cost savings generated by AI asset executions in the selected time range. Use this metric to assess the financial value delivered by your AI assets.

    Time saved

    The Time saved section displays the total time saved by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range.

    Figure 2. Time saved section of the Now Assist Center Business Value dashboard
    Time saved section of the Now Assist Center Business Value dashboard, showing a monthly trend line chart and bar charts for time saved by skill, AI agent, and agentic workflow.
    Time saved - Monthly trend
    This area of the dashboard displays a trend line chart showing the total time saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in time saved across asset types and identify periods of higher or lower productivity impact.
    Time saved by skill (Hrs)
    This area of the dashboard displays a bar chart showing the total time saved by each skill in the selected time range. Use this visualization to identify which skills are delivering the greatest time savings in your organization.
    Time saved by AI Agent (Hrs)
    This area of the dashboard displays a bar chart showing the total time saved by each AI agent in the selected time range. Use this visualization to compare time savings across AI agents and identify your highest-impact deployments.
    Time saved by Agentic Workflow (Hrs)
    This area of the dashboard displays a bar chart showing the total time saved by each agentic workflow in the selected time range. Use this visualization to evaluate the time savings delivered by your agentic workflow configurations.

    Cost saved

    The Cost saved section displays the total cost savings generated by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range.

    Figure 3. Cost saved section of the Now Assist Center Business Value dashboard
    Cost saved section of the Now Assist Center Business Value dashboard, showing a monthly trend line chart and bar charts for cost saved by skill, AI agent, and agentic workflow.
    Cost saved - Monthly trend
    This area of the dashboard displays a trend line chart showing the total cost saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to track changes in cost savings over time and identify periods of higher or lower financial impact.
    Cost saved by skill
    This area of the dashboard displays a bar chart showing the total cost saved by each skill in the selected time range. Use this visualization to identify which skills are generating the greatest cost savings across your organization.
    Cost saved by AI Agent
    This area of the dashboard displays a bar chart showing the total cost saved by each AI agent in the selected time range. Use this visualization to compare cost savings across AI agents and identify your highest-value deployments.
    Cost saved by Agentic Workflow
    This area of the dashboard displays a bar chart showing the total cost saved by each agentic workflow in the selected time range. Use this visualization to evaluate the financial value delivered by your agentic workflow configurations.

    Executions

    The Executions section displays the total number of executions for each AI asset type, shown as a monthly trend and broken down by individual asset over the selected time range.

    Figure 4. Executions section of the Now Assist Center Business Value dashboard
    Executions section of the Now Assist Center Business Value dashboard, showing a monthly trend line chart and bar charts for executions by skill, AI agent, and agentic workflow.
    Executions - Monthly trend
    This area of the dashboard displays a trend line chart showing the total number of executions for skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in execution volume across asset types over time.
    Executions by skill
    This area of the dashboard displays a bar chart showing the total number of executions for each skill in the selected time range. Use this visualization to identify which skills are used most frequently and understand usage patterns across your skill library.
    Executions by AI Agent
    This area of the dashboard displays a bar chart showing the total number of executions for each AI agent in the selected time range. Use this visualization to compare execution volumes across AI agents and identify your most actively used deployments.
    Executions by Agentic Workflow
    This area of the dashboard displays a bar chart showing the total number of executions for each agentic workflow in the selected time range. Use this visualization to track which agentic workflows are running most frequently and evaluate engagement patterns.

    Business value configuration

    The Business value configuration table lists all configured AI assets and the values used to calculate business value metrics. Use this table to review and manage the configuration for each asset.

    Figure 5. Business value configuration table in the Now Assist Center Business Value dashboard
    Business value configuration table showing columns for Asset type, Asset name, Status, Execution count, Average time saved, Average hourly rate, Total time saved, and Total cost saved.
    Asset type
    The category of the AI asset, such as AI Agent, Skill, or Agentic Workflow.
    Asset name
    The name of the individual AI asset as configured in your instance.
    Status
    The current status of the AI asset, such as Active or Inactive.
    Execution count
    The total number of times the AI asset has been executed.
    Average time saved (min)
    The average amount of time, in minutes, saved per execution of the AI asset. This value is used to calculate the total time saved metric.
    Average hourly rate
    The average hourly rate used to calculate the cost saved by the AI asset. This value represents the estimated cost of the time saved per execution.
    Total time saved (hrs)
    The total amount of time saved by all executions of the AI asset, calculated from the execution count and average time saved values.
    Total cost saved
    The total cost saved by all executions of the AI asset, calculated from the total time saved and average hourly rate values.