Now Assist in Document Intelligence

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Document Intelligence

    ServiceNow® Now Assist in Document Intelligence leverages generative AI to extract key information from digital documents and integrate it into your automation workflows. This capability helps streamline processing and decision-making by automatically interpreting document content.

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    Key Features

    • Generative AI Skills: Utilize various AI skills to analyze documents and extract relevant data.
    • Configuration and Activation: Enables setup of generative AI skills within your ServiceNow environment to tailor the solution to your needs.
    • Integration with Workflows: Extracted data can be seamlessly incorporated into automation workflows for enhanced efficiency.
    • Data Forms and Tables: Supports structured data extraction through forms and tables for better organization and use.

    Usage Considerations

    • Access to features depends on your ServiceNow license tier.
    • Availability of AI models and features may vary by geographic region, data center environment, and regulatory market restrictions.
    • Some features are not accessible to customers in FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, or other restricted environments.

    Important Notices

    • The outputs generated by Now Assist are informational and not legal or professional advice; customers are responsible for decisions based on AI-generated content.
    • AI models may not always produce fully accurate or complete information; human oversight and validation are essential, especially in sensitive areas like healthcare, finance, and legal domains.
    • Use of the application requires compliance with ServiceNow’s AI Acceptable Use Policy.

    Data Handling and Privacy

    • Data processed by the application is transferred from customer instances to centralized ServiceNow environments, potentially involving third-party cloud providers such as Microsoft Azure.
    • ServiceNow collects inputs, outputs, and user edits from the application to improve AI models and products, with customers having the option to opt out of data collection.

    Support and Resources

    • Access to additional help through ServiceNow Community, training at ServiceNow University, Known Error Portal, and Customer Service and Support.

    With ServiceNow® Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.

    The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.