Now Assist Data Kit

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Data Kit

    The ServiceNow® Now Assist Data Kit allows customers to add curated datasets to a data catalog, enhancing AI skill development and evaluation. This tool integrates with the ServiceNow SDK to streamline the creation and management of custom datasets.

    Show full answer Show less

    Key Features

    • Dataset Creation: Users can create datasets that enhance the functionality of AI skills.
    • Configuration: The Data Kit can be configured for specific prompts and skills to tailor its use.
    • Reference Material: Access to documentation and resources to support effective utilization of the Data Kit.

    Key Outcomes

    By utilizing the Now Assist Data Kit, customers can expect improved AI capabilities in their ServiceNow instances. However, customers in specific regions (e.g., FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers) should verify the availability of features. Additionally, users are reminded of the importance of human oversight when leveraging AI outputs, particularly in sensitive sectors.

    Data processing requires transferring information from customer instances to a centralized ServiceNow environment, which may involve third-party cloud services. Customers have the option to opt-out of data collection, enhancing privacy and control over their information.

    Use ServiceNow®Now Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    Now Assist Data KitNow Assist Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.