Delete an NLU model

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Delete a Natural Language Understanding (NLU) model permanently.

    Before you begin

    Role required: admin or nlu_admin

    About this task

    Deleting an NLU model removes the model and its contents, including its default test set, from the system. You cannot delete a model if it meets any of the following criteria:
    • The model is pre-built
    • The model contains at least one intent that is mapped to a Virtual Agent topic
    Warning:
    Deleting a model cannot be undone.

    Procedure

    1. Set your scope to the scope of the model you want to delete.
    2. Navigate to All > NLU Workbench > Models.
    3. On the far right column of the model list, select the more the More options menu for the model you want to delete.

      The More options menu in the model list

    4. Select the option to Delete this model.
    5. Select the check box to acknowledge that all references to this model will be deleted.

      Confirmation popup for Delete model

    6. Select Delete model.
      The system deletes your model and reloads the page.