Disable Dynamic Translation for LLM Virtual Agent conversations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable dynamic translation of chat messages into English before they are sent to the ServiceNow large language model (Now LLM) in generative AI topics to support users who speak other languages.

    Before you begin

    You must have Dynamic Translation for Virtual Agent installed and active for your Virtual Agent. For more information, check out .

    Role required: admin

    About this task

    Dynamic Translation is enabled by default.

    There are certain limitations of Dynamic Translation for Virtual Agent. Catalog item names are not automatically translated, and only languages configured for language detection will be recognized.

    Procedure

    1. Navigate to the System Properties table by entering sys_properties.list in the navigator.
    2. Select the magnifying glass icon (Magnifying glass icon.) to expand the column search row.
    3. In the Name column, enter sn_generative_ai.disable_dynamic_translation and press Enter to search, and then open the matching record.
    4. Set the property value to true.
    5. Select Save to save the record.

    Result

    Chat requester utterances are translated into English before being sent to Now LLM and output messages are translated back into the requester's preferred language.