Activating actionable use cases from Now Assist Center

  • Release version: Australia
  • Updated April 7, 2026
  • 1 minute to read

    • Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.

    Overview of actionable use cases

    Actionable use cases are represented as cards in the first section of the home page. Each card shows a supported and ready-to-activate Now Assist solution for your instance, such as activating an AI skill for ITSM or configuring a safety setting through Now Assist Guardian.

    Actionable use cases use generative AI to tailor the solution and guide setup. The system analyzes your instance profile, organizational context, license entitlements, installed products, and current AI enablement state to determine which use case cards to display and in which order. Only cards for products that you're entitled to use appear on the home page.

    Figure 1. Actionable use cases
    Actionable use cases on the Now Assist Center home page.

    Types of actionable use cases

    The following are some examples of actionable use cases that may appear on your home page:
    • Let’s get you set up (install essential Now Assist plugins)
    • Case summarization for CSM
    • Chat summarization for CSM
    • KB generation for CSM
    • Resolution notes generation for CSM
    • Chat summarization for ITSM
    • Incident summarization for ITSM
    • KB generation for ITSM
    • Resolution notes generation for ITSM

    How actionable use cases work

    When you navigate to Now Assist Center, the home page displays the use cases most relevant to you. For each card:
    • Select Activate to start a guided setup conversation in the Now Assist panel. The panel describes the solution, confirms the current state, and asks you to confirm before making any change.
      Important:
      Now Assist panel must be enabled to activate the use cases. Actionable use cases work with the Now Assist panel to guide you through the setup in a chat conversation. For more information, see Enable the Now Assist panel.
    • Select Dismiss to permanently remove a card.
      Warning:
      Dismissed cards don't reappear in future sessions.

    After you successfully activate a solution, the card disappears from the home page and a confirmation message appears at the top of the workspace. The activated solution appears in the Recently activated AI section of the home page, where you can monitor its performance.