AI Service Graph Connector for Salesforce

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of AI Service Graph Connector for Salesforce

    The AI Service Graph Connector for Salesforce enables ServiceNow customers to integrate their Salesforce AI assets into the ServiceNow AI Control Tower. This integration allows discovery and import of AI systems, agents, models, and prompts from Salesforce, providing detailed visibility and governance over AI operations through the AI Control Tower value dashboard. The connector supports automatic collection and population of usage data to enhance AI management.

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    Supported Versions and Roles

    • The connector supports ServiceNow releases Australia, Zurich, and Yokohama patch 11.
    • Required user roles for setup and operation are snaidisc.discoveryadmin and sncmdbintutil.sgcadmin.

    ServiceNow Prerequisites and Setup

    To configure the connector, certain prerequisite steps must be completed once per instance:

    • Update Data Source Access: Enable write permissions on the Data Source table by selecting the “Can create,” “Can update,” and “Can delete” checkboxes under Application Access in the Global scope.
    • Clear Cache: Clear cached data related to Data Source and Tables by running a provided script from System Definition > Background Scripts. This process may take several minutes.

    After these steps, switch to the connector’s application scope to continue configuration.

    Data Mapping Details

    The connector maps AI asset data from Salesforce staging tables to corresponding ServiceNow target tables to ensure accurate import and synchronization. Key mappings include:

    • AI Agents: Mapped from almaisystemdigitalasset to the Model table (cmdbaisystemcomponentproductmodel), capturing fields like Model ID, Agent ID, Version, Status, Quantity, Vendor, Company, Source System, and Asset Type.
    • AI Models: Mapped from almaimodeldigitalasset to the Model table (cmdbaimodelproductmodel), including Asset Type, Foundation Model ID, Model, Status, External Reference ID, Vendor, and Quantity.
    • AI Tools: Mapped through subcomponent reference tables (snentaitool and snentaisystemsubcomponentm2m) to AI system/model tables, capturing Description, Type, Source Information, Name, and Table Name.
    • AI Prompts: Mapped from almaipromptdigitalasset to the Model table (cmdbaipromptproductmodel), including Model Name, Description, Table Name, and ID.
    • AI Agents Usage: Mapped from snaidiscaiusage to AI system/model tables, recording User, Time, Parent ID (Session ID), Total Invocations, and Conversion Definition ID.

    Practical Benefits

    Implementing the AI Service Graph Connector for Salesforce allows ServiceNow customers to:

    • Centralize discovery and governance of AI assets originating from Salesforce environments.
    • Automatically collect usage metrics to inform AI operational insights via the AI Control Tower dashboard.
    • Maintain accurate and up-to-date AI asset inventories across systems with mapped data fields ensuring consistency.

    This connector streamlines AI asset management, improves visibility, and supports compliance and operational efficiency for organizations leveraging AI within Salesforce integrated with ServiceNow.

    The AI Service Graph Connector for Salesforce enables you to discover and import AI assets from your Salesforce environment into ServiceNow AI Control Tower.

    The connector integrates with your Salesforce account to catalog AI systems, agents, models, and prompts. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations.

    Download apps from the Store

    Visit the ServiceNow store website to download the AI Service Graph Connector for Salesforce application.

    Supported ServiceNow versions

    This connector is supported on the following ServiceNow releases:

    Release Status
    Australia Supported
    Zurich Supported
    Yokohama patch 11 Supported

    User Roles

    You must have one of the following roles assigned.

    Required Roles
    sn_ai_disc.discovery_admin
    sn_cmdb_int_util.sgc_admin

    ServiceNow Prerequisites

    Complete the following setup steps once when configuring the connector for the first time.

    Note:
    Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.
    Update Data Source Access

    The connector requires write permissions to the Data Source table to create data sources.

    To enable data source creation:
    1. Select Global from the application picker
    2. Navigate to Application Access
    3. Select the Can create, Can update, and Can delete checkboxes.
    4. Select Update
    5. Switch to the connector application scope
    Clear cache

    Clear the cached data for the Data Source and Tables.

    To clear the cache:
    1. Navigate to System Definition > Background Scripts
    2. Paste the following script into the Run Script text box:
      GlideTableManager.invalidateTable('sys_data_source');
GlideCacheManager.flushTable('sys_data_source');
GlideTableManager.invalidateTable('sys_db_object');
GlideCacheManager.flushTable('sys_db_object');
    3. Select Run Script.
      Note:
      The script may take several minutes to complete.
    4. After completion, switch to the connector application scope

    Data Mapping

    AI Agents: alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model ID Model model_id
    Agent ID Product instance identifier agent_id
    Version External record reference version_id
    Status State (install_status) u_status
    Quantity Quantity quantity
    Vendor Vendor u_vendor
    Company Company cleansed_manufacturer_ref
    Source System Source System vendor
    Asset Type Model Category asset_type

    AI Models: alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Asset Type Model category asset_type
    Foundation Model ID Base model foundation_model_identifier
    Model Model base_model
    Status State (install_status) u_status
    External Reference ID External record reference id
    Vendor Vendor cleansed_vendor_ref
    Quantity Quantity quantity

    AI Tools: AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m-> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Description Description description
    Type Type type
    Source Information Source information source
    Name Name developername
    Table Name Target document table tablename

    AI Prompts: alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model Name Model model
    Description Prompt information description
    Table Name ServiceNow table table_name
    ID External record reference id

    AI Agents Usage: sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    User User user
    Time Time timestamp
    Parent ID Session ID parentid
    Total Invocations Count totalinvocations
    Conversion Definition ID AI system conversationdefinitionid