AI strategy tab in AI Control Tower
Summarize
Summary of AI strategy tab in AI Control Tower
The AI strategy tab within the AI Control Tower workspace provides a centralized view of all AI-related priorities, goals, planning items, and execution activities such as projects and demands. It enables ServiceNow customers to effectively track and monitor AI initiatives across several critical areas: Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC). This comprehensive visibility supports informed decision-making regarding AI efforts.
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Key Features
- Strategy: Displays AI-focused strategic priorities and goals managed through ServiceNow’s Goal Framework and Strategic Planning applications. Only priorities and goals flagged as Artificial Intelligence appear here, allowing users to monitor AI-specific progress within strategic plans.
- Costs: Tracks financial aspects of AI projects, epics, and demands by comparing planned, budgeted, and actual costs. This cost visibility helps customers manage AI investments efficiently, leveraging data from Strategic Planning Workspace where items are tagged as Artificial Intelligence.
- Prioritized AI work: Highlights AI-related projects, epics, and demands that have been prioritized for execution. Only items marked as Artificial Intelligence and in a prioritized state are shown, helping teams focus on high-impact AI initiatives.
- AI RIDAC: Provides monitoring of risks, issues, decisions, actions, and changes tied to AI projects. Projects qualifying by AI investment type or linked to AI strategic goals are included, enabling proactive management of potential challenges and changes in AI endeavors.
What to Expect
By using the AI strategy tab, ServiceNow customers gain a unified dashboard to oversee AI strategy execution, financial tracking, prioritized work, and risk management. This empowers organizations to align AI initiatives with strategic objectives, control costs, prioritize impactful projects, and mitigate risks effectively. The tab integrates data from key ServiceNow applications—Goal Framework, Strategic Planning, and PPM Standard—ensuring comprehensive AI work visibility and improved governance.
The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items—projects and demands in the AI Control Tower workspace.
This tab helps you track and monitor AI-related work across various sections—Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)—enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard.
Strategy
The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals.
Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Create a strategic priority for a strategic plan and Create a goal in Strategic Planning.
Costs
The Costs section helps you track the costs of your AI planning items—such as projects, epics, and demands—by comparing planned cost, budgeted cost, and actual cost.
Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization.
Prioritized AI work
The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI.
Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization and Prioritize work.
AI RIDAC
The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions.
- Projects with the Investment type field set to Artificial Intelligence in PPM Standard (Project Management or Project Workspace). For details, see Create a project from Project Workspace and Add a RIDAC record to a project in Project Workspace.
- The Category field on the associated primary goal record is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a goal in Goal Framework and Create a goal in Strategic Planning.
- The Type field on the strategic priority of the associated primary goal is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a strategic priority for a strategic plan.