AI Agent Advisor in Now Assist Center

  • Release version: Australia
  • Updated June 5, 2026
  • 2 minutes to read
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    Summary of AI Agent Advisor in Now Assist Center

    AI Agent Advisor in Now Assist Center helps ServiceNow customers identify automation opportunities within their instance by analyzing actual operational data. It automatically discovers frequent and impactful workflow inefficiencies and suggests AI agents to automate those processes. This data-driven approach removes the uncertainty in choosing where to apply AI automation, providing a prioritized starting point for AI adoption.

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    How It Works

    The AI Agent Advisor operates through three phases:

    • Mine: Analyzes records (such as incidents and cases) on a configured schedule, applying filters to focus on the most relevant data to find recurring problems suitable for automation.
    • Match: Maps identified opportunities to existing AI agents, tools, or agentic workflows available in your platform.
    • Make: Creates new AI agents when no existing solutions match the resolution steps for a problem.

    The output is a prioritized list of automation opportunities displaying estimated time and cost savings, number of records analyzed, and associated AI assets. This list supports informed decision-making on which automations to implement first.

    Accessing AI Agent Advisor in Now Assist Center

    Automation opportunities identified by AI Agent Advisor are accessible in several areas within Now Assist Center:

    • Home page: Shows top automation opportunities as summary cards ranked by relevance, volume, and estimated ROI.
    • Automation opportunities page: Provides a comprehensive list of all identified opportunities with aggregated metrics.
    • Resolution steps page: Details the specific automation opportunity and proposes resolution steps to guide automation implementation.

    These features enable ServiceNow customers to easily explore, evaluate, and prioritize automation use cases tailored to their operational data.

    AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.

    Overview of AI Agent Advisor

    AI Agent Advisor analyzes your instance data to identify the most frequent and impactful opportunities for efficiency gains in your workflows. For each identified opportunity, it proposes AI agents that can automate the solution, and generates new agents when no existing match is available.

    This gives the Now Assist administrator a data-driven starting point for AI adoption, eliminating the guesswork of deciding where to apply automation.

    How it works

    The following diagram shows the AI Agent Advisor workflow.

    Figure 1. AI Agent Advisor workflow
    AI Agent Advisor workflow and activities.
    AI Agent Advisor operates through three sequential phases:
    Mine

    The system analyzes the records in your instance (for example, incident and case records) on a scheduled basis to identify recurring problems that are candidates for automation.

    You can configure the data sources, filters, and schedule to target the most relevant records for your organization.

    Match

    For each identified opportunity, the system maps the resolution steps to existing AI agents, tools, and agentic workflows already available on your platform.

    Make

    When no existing agent is a strong match for a resolution step, the system generates a new AI agent tailored to that specific problem.

    The result is a prioritized list of automation opportunities. Each opportunity displays the estimated time and cost savings, number of records analyzed, and available AI assets. AI Agent Advisor generates the resolution steps using the data from existing records on your instance. You can use this list to decide which opportunities to act on first.

    For more information on the AI Agent Advisor application, see AI Agent Advisor.

    Accessing AI Agent Advisor in Now Assist Center

    AI Agent Advisor displays automation opportunities in several places in Now Assist Center.
    Home page
    The home page displays the top automation opportunities as summary cards, ranked by relevance, volume, and estimated return on investment (ROI).
    Automation opportunities page
    The Automation opportunities page provides the complete list of opportunities, along with a summary of aggregate metrics.
    Resolution steps page
    The resolution steps page displays the automation opportunity details and includes a set of proposed resolution steps that show how to automate it.

    For more information on using AI Agent Advisor in Now Assist Center, see Using AI Agent Advisor in Now Assist Center.