Analyzing Now Assist usage
Summarize
Summary of Analyzing Now Assist usage
The Now Assist analytics and monitoring tools on the Overview page enable you to track and measure the usage and performance of your Now Assist skills. After activating and deploying skills, you can review summaries, skill usage metrics, plugin statuses, and identify issues requiring attention, all through graphical displays and interactive controls.
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Key Features
- Now Assist Admin Overview page: Provides visual insights into skill performance, including task completion trends and the status of active or available skills.
- Now Assist Summary section:
- Plugin status: Pie chart showing installed versus uninstalled but available plugins, with quick access to review and install additional plugins.
- Skills status: Donut chart categorizing skills by configuration states such as active, inactive, draft, or not configured.
- Skills usage section: Displays detailed metrics for installed active skills, including the number of actions performed, average unique users per day, and action trends over time. Users can customize the view by selecting specific skills and changing the date range. Data is refreshed daily using Performance Analytics and Reporting (PAR).
- Now Assist journey checklist: Provides a guided workflow to assist administrators in implementing and progressing through Now Assist setup steps.
- Additional resources: Helpful resources, FAQs, and a Needs Attention section highlight documentation, common questions, and categorized actionable items requiring administrator focus.
Key Outcomes
- Gain clear visibility into skill and plugin statuses to manage and optimize Now Assist capabilities effectively.
- Monitor usage trends and user engagement with skills for informed decision-making and continuous improvement.
- Quickly identify and address issues flagged in the Needs Attention section to maintain smooth operation.
- Follow structured guidance via the journey checklist to streamline the successful deployment of Now Assist in your instance.
Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.
Now Assist Admin Overview page
After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The Overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available.
The following example shows the Now Assist Admin Overview page.
Now Assist Summary section
- Plugin status
- Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins.
- Skills status
- Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured.
The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart.
Skills usage section
The Skills usage section displays the metrics on your installed active skills. Select the info icon 
to see the information about what each card's metrics represents, or select the option icon 
to refresh the card.
- All skills
- View all skills, or select one or more skills individually to change the view.
- Date range
- Change the date range for the analytics.
The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time.
Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization.
For more detailed information about performance, see Now Assist Analytics and
Now Assist journey checklist
The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist.
Additional resources on the Overview page
The Helpful resources and FAQs sections provide links to documentation and answer common questions.
The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.