What is an experience on the ServiceNow AI Platform
Discover what a user interface experience is on the ServiceNow AI Platform.
An experience in the ServiceNow AI Platform refers to a user-facing interface or interaction model designed to deliver a cohesive, intuitive, and personalized way for users to accomplish tasks on the platform. It’s not just a UI, but a structured approach to how users engage with applications, data, and workflows.
Experiences evolved from forms and lists in the classic UI, which exposed the underlying data model, but were generic and cumbersome. Portals introduced targeted UIs, but were siloed. Next Experience unifies these approaches, offering configurable workspaces and updated navigation.Why experiences matter
- They drive productivity by reducing clicks and consolidating tools.
- They improve engagement through personalization and role-based content.
- They surface insights by embedding analytics and contextual data into workflows.
- They support flexibility and scalability, enabling you to adapt the UI for different use cases without heavy coding.
Core Characteristics of an Experience
- Experiences provide unified navigation and personalization.
- All applications in an instance can have a single, streamlined interface.
- Users can access contextual menus, notifications, search, and workspaces from one place.
- Landing pages can be role-specific, showing relevant tasks and content immediately after logging in successfully.
- Experiences are configurable and extensible.
- Experiences are built on a metadata-driven UX Framework (UXF) that supports:
- Component creation and modification
- Layout and theming
- State management and client scripting
- Extension points for custom behaviors
- This framework enables you to create tailored interfaces without rebuilding core UI logic.
- Experiences are built on a metadata-driven UX Framework (UXF) that supports:
- Experiences are integrated with analytics and insights.
- Experiences often include Platform Analytics, enabling users to visualize KPIs, dashboards, and trends directly within the interface.
- Natural language queries (Analytics Q&A) and filters enhance decision-making.