---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/application-development

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Playbook generation

# Playbook generation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use Now Assist to generate playbook outlines from text or image inputs. For example, you can enter a text description to generate a playbook outline for managing customer support cases. Playbook Assist is part of the Now Assist for Creator application.

## Get started {#playbook-assist-landing__section_ib4_kgc_r1c}

|-|-|-|
| [ExploreLearn about Playbook generation](https://servicenow-prod.fluidtopics.net/4W~yWH9u86TWZcSmUhuHuQ "Use Now Assist to generate playbook outlines from text or image inputs. For example, you can enter a text description to generate a playbook outline for managing customer support cases. Playbook Assist is part of the Now Assist for Creator application.") | [ConfigureSet up Playbook generation](https://servicenow-prod.fluidtopics.net/R2Qb9lE4HFptwggUIKGEOA "Turn on the Now Assist for Creator playbook generation skill to use generative AI to create playbook outlines.") | [Generate playbooksGenerate playbook outlines with placeholder activities](https://servicenow-prod.fluidtopics.net/_9854Rh7sRsAzykGpTXxgA "Provide text directions to Now Assist to generate a playbook outline with placeholder activities.") |
[ ]

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Importante:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.

## Troubleshoot and get help {#playbook-assist-landing__section_ob4_kgc_r1c}

* [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#playbook-assist-landing__section_okq_skc_r1c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#playbook-assist-landing__p_kv2_nfg_h1c}

## Data processing {#playbook-assist-landing__section_pkq_skc_r1c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#playbook-assist-landing__p_lv2_nfg_h1c}

## Data collection {#playbook-assist-landing__section_qkq_skc_r1c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* **[Exploring Now Assist for Playbooks](https://servicenow-prod.fluidtopics.net/4W~yWH9u86TWZcSmUhuHuQ)**   
  Use Now Assist to generate playbook outlines from text or image inputs. For example, you can enter a text description to generate a playbook outline for managing customer support cases. Playbook Assist is part of the Now Assist for Creator application.
* **[Turn on the playbook generation skill](https://servicenow-prod.fluidtopics.net/R2Qb9lE4HFptwggUIKGEOA)**   
  Turn on the Now Assist for Creator playbook generation skill to use generative AI to create playbook outlines.
* **[Generate a playbook](https://servicenow-prod.fluidtopics.net/_9854Rh7sRsAzykGpTXxgA)**   
  Provide text directions to Now Assist to generate a playbook outline with placeholder activities.
* **[Roles in Now Assist for Playbooks](https://servicenow-prod.fluidtopics.net/~~gTcdFa~b_bjNJt2py5fQ)**   
  The following roles are installed for use with the Now Assist for Creator playbook generation skill.