Add a mobile experience

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Add a mobile experience, or interface, to enable users to access your application from a ServiceNow native mobile app. Give your users the ability to perform application tasks from their mobile device using Mobile Studio.

    Antes de Iniciar

    Make sure the sn_app_eng_studio.mobile_studio_access property is set to true. This property enables you to add mobile experiences to your custom application.

    Role required: sn_app_eng_studio.user or delegated_developer. For more information, see Delegate developers using AES.

    Por Que e Quando Desempenhar Esta Tarefa

    When you add a mobile experience, you're creating a basic version of the mobile app, which you must then continue editing in Mobile App Builder before it's ready to deploy.

    Use Mobile App Builder to build and manage screens and records that make up workflows within the mobile apps that you build with AES. For example, you can add a webpage or a list that appears as a tab on a phone app.

    Procedimento

    1. Navigate to All > App Engine > App Engine Studio.
    2. From the My Apps page, open your application.
    3. In your application, next to Experience, select Add.
    4. Select Mobile, and then select Begin.
    5. On the form, fill in the fields.
      Tabela 1. Add experience form
      Field Description
      Name Name of the mobile experience. By default, the mobile experience has the same name as your application.
      Description Description of your mobile experience.
      Tables Data tables that mobile users view and update.
      Roles User roles to limit who can access the mobile experience.
      Nota:
      If you do not specify a role, all users will have access to the mobile experience.
      Available offline Options to enable mobile users to work on data without an internet connection. Updates that users make while offline are synced to the application after the users connect to the internet again.
    6. Select Continue, and then select Done.
    7. Select Mobile experience, and then select Get started.
    8. Select the kind of mobile experience that you want to add and select Continue.
      • Mobile Agent
      • Now Mobile
      For more information about the mobile experience options and important considerations when choosing a mobile experience, see Design considerations for mobile apps.
    9. On the form, fill in the fields.
      Tabela 2. Add experience form
      Field Description
      Add an icon Icon that best reflects the content of the screen.
      Label for experience Description for the screen.
      Roles Roles that have access to the screen. You can specify multiple roles, but you must select them one at a time from the list that appears when you start typing in the Roles field.
      Nota:
      If you do not specify a role, all users will have access to the mobile experience.
      Available offline Option to make the experience available offline.
      Nota:
      Offline experiences are available only in Mobile Agent apps.
    10. Select Continue.
    11. Select the type of screen to add and select Continue.
      Tabela 3. Type of screen options
      Option Description
      List Screen that lists information retrieved from an existing data table, which you choose in the next step.
      Nota:
      Creating a List screen adds all of the data table's values to the mobile experience.
      Webpage Screen that displays an existing webpage, which you specify the URL for in the next step.
    12. To add a list page to the mobile experience, do the following:
      1. Select the table that will appear as a list on the screen.
        After you select a data table, some of its contents appear on the page.
      2. To make the table conditional, select Set conditions for this table and define the conditions that must be met for the data to appear using the condition builder.

        For more information, see Condition builder.

      3. Select Continue.
      4. Specify attributes for the data extracted from the table and select Continue.
        Tabela 4. Identifiers for table data
        Field Description
        Add an icon Icon that reflects the data in the table.
        Screen label Brief label to describe the list screen.
    13. To add a webpage to the mobile experience, do the following:
      1. Specify the attributes for the table data and select Continue.
        Tabela 5. Identifiers for table data
        Field Description
        Add an icon Icon that reflects webpage.
        Screen label Brief label to describe the webpage.
        URL Absolute or relative URL for the webpage.
    14. Depending on if you are done or not, do one of the following:
      • If you are done adding screens to the mobile experience, select Done adding screens.
      • To add more screens to the mobile experience, select Add more screens.
    15. To finish creating the mobile experience, select Done.
      After you create the mobile experience in AES, you must edit it in Mobile App Builder.
    16. Next to the mobile experience you created, select the menu icon (Menu icon) and then select Edit.
    17. Edit the mobile experience in Mobile App Builder.
      For more information, see Mobile App Builder.

    O que Fazer Depois

    Scan or copy the QR code for your mobile experience using the Select app and Select platform fields.

    Scan QR code for the mobile experience.

    Customize the mobile experience to your organization's needs by editing in Mobile Studio. For more information, see Modify application data tables.

    For more information on modifying mobile experiences, see Mobile App Builder.