Create agentic workflows, agents, and skills

  • Versão de lançamento: Australia
  • Atualizado 16 de jun. de 2026
  • 1 min. de leitura

    • Use Build Agent to create agentic workflows, agents, and skills for your custom applications.

    Antes de Iniciar

    Install Now Assist for App Engine. For more information, see Installing Now Assist for App Engine.

    Make sure you have access to the ServiceNow IDE

    Role required: admin

    Procedimento

    1. Open your application workspace in the ServiceNow IDE.
    2. In the Build Agent panel, select your application from the drop-down list.
    3. Enter a prompt describing the agentic workflow, agent, or skill that you want to create.
      For example:
      • Create a Swag Fulfillment AI agent that can review and approve swag requests. The agent must review incoming swag requests, check inventory availability for all requested items, approve requests autonomously, update inventory, and request records when taking actions.
      • Create a summarization skill that summarizes travel requests and provides approval suggestions based on the company’s travel policy.
      Build Agent scans the application files, users, roles, permissions, and tables. It then presents a plan that can include research, design, implementation, testing, and deployment phases. The plan can identify the key tools the agent needs, such as tools for checking inventory, updating requests, calculating costs, and logging decisions.
    4. Review and approve the plan.
      Build Agent starts creating the agentic workflow, agent or skill, along with its instructions, tools, access control lists (ACLs), and supporting scripts.
    5. After the build completes, confirm the installation.
      Build Agent deploys the workflow, agent, or skill to the development environment.

    O que Fazer Depois

    • If you created an agentic workflow, or agent, go to AI Agent Studio to review the agent properties, configure triggers, and test the agent using the built-in testing tools.
      Nota:
      The agent is published immediately. However, you must activate the associated triggers separately in AI Agent Studio.
    • If you created a skill, access the Now Assist Skill Kit to test and publish the skill.