Agents can use the onboarding process for new accounts, contacts, and consumers using the available onboarding workflows. These workflows can be customized by the CLO admin to meet the specific business needs of your organization.The following onboarding workflows are available with the application to help bank agents resolve onboarding cases:

• Onboard new account (for business customer)
• Onboard new contact (for business customer)
• Onboard new customer (for business customer)

In the Financial Services Customer Lifecycle Operations application, agents follow a general onboarding workflow to efficiently onboard new clients. The steps involved are as follows:

1. Account Creation:
   • A potential client contacts the financial institution to request the creation of an account.
   • A Relationship Manager or Account Agent creates a case and adds all necessary data, including any required business contacts.
2. Documentation Collection:
   • The agent requests the required documentation from the applicant.
   • Once the documents are received, the agent marks the activity as complete.
3. Document Review:
   • The Document Agent reviews the collected documentation.
   • If the documents are valid, the agent marks the task as complete.
4. Evaluation:
   • The KYC, Credit, and Tax Agents assess the applicant for any adverse records or negative history.
   • If the applicant meets the financial institution's standards, the agents mark their respective tasks as complete.
5. Account Creation and Fulfillment:
   • Once all previous tasks are completed, the Fulfillment Agent creates the account and closes the fulfillment CLO task.
6. Case Completion:
   • The case is considered complete, and the state and stage of the case are set to Closed Complete.