---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute decision tables

# Dispute decision tables {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 20, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Decision tables in Dispute Management provide decision logic for card dispute processing.  
The following table lists the decision tables used in Dispute Management.  
Note:  
The rules shown here are provided as example rules. Review and configure to reflect your own processing policy.
{#dispute-decision-tables__table_u14_5q2_5cc__entry__2}

| Decision table | Description |
|-|-|
| Card dispute rules for internal policy  | Determines the appropriate financial action based on the details of a dispute case. The results can be:  * Issue provisional credit * Immediate final credit * Deny dispute * No credit {#dispute-decision-tables__ul_h1s_dr2_5cc} Note: Users can extend the out-of-the-box rules based on their own policies. |
| Determine chargeback dispute reason code  | Determines the chargeback reason code for Visa disputes based on the case categorization and the responses to the following questions: * What is incorrect about this transaction?  * This dispute is due to? {#dispute-decision-tables__ul_fz4_hr2_5cc} |
| Determine Mastercard chargeback dispute reason code message | Determines the chargeback reason code for Mastercard disputes. |
| Determine chargeback subflow by card network | Determines whether to update the chargeback dispute reason code or not if the Card network is Visa. |
| Determine dispute category  | Determines the Dispute Case category based on the responses to the following questions:  * Do you recognize the merchant and the purchase?  * Did you provide authorization for the transaction?  * What is the issue that you are experiencing?  {#dispute-decision-tables__ul_d2r_kr2_5cc} |
| Determine questionnaire table and view  | Used to determine the Dispute Case questionnaire based on Card network and Category . |
| Reg E resolution days  | Determines the Reg E resolution days for a Case based on transaction type and country. The default duration is set to 45 days. |
[Table 1. Dispute Management Decision Tables]

{#dispute-decision-tables__table_u14_5q2_5cc}
**Related topics**   

* [Decision Tables](https://www.servicenow.com/docs/access?context=decision-table&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)