---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Submitting a deposit service request

# Submitting a deposit service request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Bank workers can begin the deposit workflow by submitting a deposit service request
received from customers (consumer or business contact). Customers (consumer or contact) can also
directly submit a request from the service catalog.

Deposit cases created by deposit contributors
:   Deposit contributors can collect required information and documents and create deposit
    service cases for the accounts managed by them from the workspace.

Requests submitted by requesters
:   Requesters in the front office and call center agents can submit deposit service requests on
    behalf of their customers from the interaction records and service catalog.

Requests submitted by customers
:   Business customers and consumers can submit deposit service requests from the Customer Service Portal, Consumer Service Portal, or another self-service portal. They can select a service catalog item, fill out the necessary form, and then submit it.  
    Note:  
    Before your consumers can submit a request using the Consumer Service Portal, you must have the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Requests submitted by deposit agents and agent connectors

:   Back-office deposit agents can also initiate a deposit service case by navigating to
    Deposit service cases in the list view of the workspace and clicking
    New.

    Deposit agent connectors can collect required information and documents and submit deposit
    service requests for the accounts managed by them. Further, they can work on the cases to
    fulfill the service request.
* **[Create a deposit service case as a contributor or agent connector](https://servicenow-prod.fluidtopics.net/ELlZQbsGfUdPozTAri2liw)**   
  Begin the deposit service application process by creating a deposit case on behalf of your customer.