---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Reason codes supported in Dispute Rules Content Pack for Visa

# Reason codes supported in Dispute Rules Content Pack for Visa {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 20, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This section lists the Visa reason codes that are supported in Financial Services Operations
Dispute Rules Content Pack for Visa.

## About Visa Reason Codes {#reason-codes-supported-in-dispute-rules-content-pack-for-visa__section_t2p_pgd_1dc}

Reason codes are used by Visa to categorize disputes. The reason codes listed below determine what information needs to be collected from a cardholder and ultimately whether a transaction is eligible to be disputed. These reason codes, the
associated questions/ questionnaires, and transaction-level eligibility guidance are all pre-configured in Dispute Management.
{#reason-codes-supported-in-dispute-rules-content-pack-for-visa__table_in4_x52_5cc__entry__3}

| Dispute conditions | Reason code | Dispute time limit/calendar days |
|-|-|-|
| Fraud |||
| EMV Liability Shift Counterfeit Fraud | 10.1 | 120 |
| EMV Liability Shift Non-Counterfeit Fraud | 10.2 | 120 |
| Other Fraud -- Card-Present Environment | 10.3 | 120 |
| Other Fraud -- Card-Absent Environment | 10.4 | 120 |
| Visa Fraud Monitoring Program | 10.5 | 120 |
| Authorization |||
| Card Recovery Bulletin | 11.1 | 75 |
| Declined Authorization | 11.2 | 75 |
| No Authorization | 11.3 | 75 |
| Processing error |||
| Late Presentment | 12.1 | 120 |
| Incorrect Transaction Code | 12.2 | 120 |
| Incorrect Currency | 12.3 | 120 |
| Incorrect Account Number | 12.4 | 120 |
| Incorrect Amount | 12.5 | 120 |
| Duplicate Processing/Paid by Other Means | 12.6 | 120 |
| Invalid Data | 12.7 | 75 |
| Consumer disputes |||
| Services Not Provided or Merchandise Not Received | 13.1 | 120 |
| Cancelled Recurring Transaction | 13.2 | 120 |
| Not as Described or Defective Merchandise | 13.3 | 120 |
| Counterfeit Merchandise | 13.4 | 120 |
| Misrepresentation | 13.5 | 120 |
| Credit Not Processed | 13.6 | 120 |
| Cancelled Merchandise/Services | 13.7 | 120 |
| Original Credit Transaction Not Accepted | 13.8 | 120 |
| Non-Receipt of Cash | 13.9 | 120 |
[Table 1. Reason codes supported in Dispute Rules Content Pack for Visa]

{#reason-codes-supported-in-dispute-rules-content-pack-for-visa__table_in4_x52_5cc}
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