---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Components installed with Individual Life Claims

# Components installed with Individual Life Claims {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with the activation of the Individual Life Claims application.

## Plugins installed {#components-installed-individual-life-claims__section_jpv_b3b_qbc}

{#components-installed-individual-life-claims__table_z4c_c4b_qbc__entry__2}

| Plugin | Description |
|-|-|
| CSM Contributor User \[com.snc.csm_contributor_user\] | Enables the contributor role for the first-notice-of-loss (FNOL) representative, who creates the case on behalf of the customer. |
[Table 1. Plugins installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_z4c_c4b_qbc}

## Store applications installed {#components-installed-individual-life-claims__section_pbl_c3b_qbc}

{#components-installed-individual-life-claims__table_rbz_3nb_qbc__entry__2}

| Store application | Description |
|-|-|
| Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see . |
| Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see[Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US). |
[Table 2. Store applications installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_rbz_3nb_qbc}

## Roles installed {#components-installed-individual-life-claims__section_ogp_d3b_qbc}

{#components-installed-individual-life-claims__table_um5_yjb_qbc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Individual Life Claims Admin \[sn_ins_claim_indl.admin\] | This role gives access to all Individual Life claim operations data, plus admin privileges. | * sn_ins_siu.viewer * sn_bom.service_definition_admin * decision_table_admin * sn_ins_claim_indl.dbn_adjuster * sn_ins_claim_indl.manager * sn_doc_processor.admin {#components-installed-individual-life-claims__ul_cmg_hkb_qbc} |
| Individual Life Claims Death Benefit Adjuster \[sn_ins_claim_indl.dbn_adjuster\] | This role gives access to all Individual Life Death Benefit Claim adjuster operations data. | * sn_bom.viewer * sn_sla_definition_read * sn_customerservice.csm_workspace_user * sn_customerservice.case_contributor_viewer * sn_doc_processor.agent * sn_bom.adjuster * sn_bom.agent * sn_bom.indiv_life_policy_viewer {#components-installed-individual-life-claims__ul_zht_pkb_qbc} |
| Individual Life Claims Death Benefit Viewer \[sn_ins_claim_indl.dbn_viewer\] | This role gives read access to all Individual Life Death Benefit Claim operations data. | * sn_bom.service_definition_read * sn_bom.viewer * sn_bom.ref_data_viewer * sn_bom.customer_data_viewer * sn_bom.indiv_life_policy_viewer {#components-installed-individual-life-claims__ul_gv2_xkb_qbc} |
| Individual Life Claims First-Notice-of-Loss (FNOL) Representative \[sn_ins_claim_indl.fnol_representative\] | This role gives access to request an Individual Life Claim. | * sn_bom.indiv_life_policy_viewer * sn_sla_definition_read * sn_customerservice.account_contributor * sn_bom.fnol_representative * sn_bom.customer_data_viewer * sn_customerservice.csm_workspace_user * sn_customerservice.case_contributor_viewer * sn_customerservice.consumer_contributor {#components-installed-individual-life-claims__ul_rgt_pmb_qbc} |
| Individual Life Claims Manager \[sn_ins_claim_indl.manager\] | This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit. | sn_ins_claim_indl.dbn_adjuster |
[Table 3. Roles installed with Individual Life Claims application]

{#components-installed-individual-life-claims__table_um5_yjb_qbc}

## Tables installed {#components-installed-individual-life-claims__section_kl3_23b_qbc}

{#components-installed-individual-life-claims__table_ift_g3b_qbc__entry__2}

| Table | Description |
|-|-|
| Individual Death Claim \[sn_ins_claim_indl_death_case\] | Stores information about the individual death claims. This table extends the Claim Base \[sn_bom_claim_case\] table. |
| Related Death Policy Claim \[sn_ins_claim_indl_rel_death_case\] | Stores information about the related death claims from each policy that is attached to the customer. |
| Individual Death Claim Task \[sn_ins_claim_indl_death_task\] | Stores information about all the individual death claims tasks for all the individual life claims. This table extends the Financial Task \[sn_bom_task\] table. |
[Table 4. Tables installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_ift_g3b_qbc}