---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Viewing the status of a request using the dispute tracker

# Viewing the status of a request using the dispute tracker {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track the progress of card disputes case requests using the dispute tracker.

## Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.customer

## Procedure

1. In the Customer or Consumer Service Portal header, click RequestsAll Requests.
2. In the My Lists filter, click My Requests.
3. Click a case in the Cases list.
4. Check the status of the disputed case, view the list of disputed transactions, and review the submitted documents in the dispute tracker.
{#view-the-status-of-a-request__steps_izh_4fl_bcc}

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