---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Creating a service definition for Insurance claims

# Creating a service definition for Insurance claims {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 10, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a service definition for each claim type by using the Insurance claims application.

For a summary of service definitions, review the links in the Related information section on this page.
* **[Create a service definition category for Insurance claims](https://servicenow-prod.fluidtopics.net/Yj~SwfjSLjfiPA7yJQq~pA)**   
  Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.
* **[Create a service definition for Insurance claims](https://servicenow-prod.fluidtopics.net/cJ2ke2lTNKjudjyYxObgFw)**   
  Create a service definition for each claim type in your Insurance claims workflow. You can also create a service definition to generate adjuster tasks in the workflow.
* **[Link the insurance product model and claim case service definition](https://servicenow-prod.fluidtopics.net/tzee3rnV1~rfrPakEHSFWw)**   
  Link the insurance product model and claim case service definition by using the Insurance claims application. Without this link, the system doesn't know which policies are relevant to the case service definition.
* **[Add a document list definition to a service definition](https://servicenow-prod.fluidtopics.net/akWHJMseuSC_bHg0ZnHL0g)**   
  Add a document list definition to a service definition by using the Insurance claims application so that you can define the required documents that a customer needs to provide for a particular claim.

**Related concepts**   

* [Service Definitions in FSO](https://servicenow-prod.fluidtopics.net/8QLlBEA16jObMizVYlR9qw "A service definition describes a service that a financial institution offers to support a product that they sell. Service definitions work with case types to provide different types of support inquiries and unique request and fulfillment processes. In FSO, a sample list of service definitions is preconfigured for each product and line of business.")  
**Related topics**   

* [Service definitions](https://www.servicenow.com/docs/access?context=csm-service-definitions&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)