---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Commercial Lines Claims

# Commercial Lines Claims {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Commercial Lines Claims application enables your organization to
quickly set up the various stages of the claim process. This process, which starts from the first
notice of loss to the claim closure, enables your processors, adjusters, and special investigation
agents to manage commercial insurance claims.

|-|-|-|
| [Explore ![]() Learn about how processors and adjusters use Commercial Lines Claims.](0YVJ0XQ40nn75V0aGRzlcw "Learn how the first-notice-of-loss (FNOL) representatives, processors, adjusters, special investigation agents, and managers can use the Commercial Lines Claims application to create and manage commercial insurance claims.") | [Set up ![]() Set up Commercial Lines Claims](u048Gfz7yEtD7DPzSQe4QA "You can install and configure the Commercial Lines Claims application so that your first-notice-of-loss (FNOL) representatives, processors, and adjusters can begin servicing your commercial insurance claims.") | [Manage ![]() Manage cases for insurance claims from the first notice of loss to the claim closure.](AXYCiQsF1wtDCJaAREVPyw "Learn which roles use the Commercial Lines Claims application to create, investigate, and manage an insurance claim from the first notice of loss (FNOL) to the claim closure.") |
| [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](6hCXz5AxRwpnDZ_dWYIbVg "Several types of components are installed with activation of the sn_ins_claim_cml plugin, including plugins, tables, and user roles.") | [Analytics and Reporting ![]() Monitor key statistics and track performance with a preconfigured dashboard.](tZI2h5VvxND8ymWLNYNqnA "With the Commercial Lines Claims dashboard, you can get an insight into how your team and business are performing for the personal policy service requests that were received for your insurance services.") | [Process Mining ![]() Visualize processes and identify improvement opportunities.](xzVUz5RIwLW6puDpWH3hOg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") |
[ ]