---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Configure regulation categories and subcategories

# Configure regulation categories and subcategories {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure regulation categories and subcategories to be used in the complaint service
cases that have regulatory impact.

## Before you begin

Role required: sn_bom_compl.admin

## Procedure

1. Navigate to AllComplaint ManagementAdministrationRegulation category.
2. Click New.
3. In the Category name field, enter a suitable name for the category and click Submit.
4. Associate a subcategory with the regulation category.
   1. Navigate to Complaint ManagementAdministrationRegulation subcategory.
   2. Click New.
   3. On the form, fill in the fields.  
      {#configure-regulation-categories-fso-complaint-mgmt__table_id1_kxy_1qb__entry__2}

      | Field | Description |
      |-|-|
      | Code | Product code, if any, associated with the regulation. |
      | Regulation category | Category of the regulation which is being breached or impacted. The subcategory is associated with this category. |
      | Description | Description of the product. For example, Mutual Funds. |
      | Problem | Description of the problem. For example, Disclosure of Fees. |
      [Table 1. Regulation Subcategory form fields]

      {#configure-regulation-categories-fso-complaint-mgmt__table_id1_kxy_1qb}
   4. Click Submit.

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