---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Report fraud to a card network

# Report fraud to a card network {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report potential fraud on a transaction to a card network.

## Before you begin

Role required:
sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#report-fraud-to-card-network__dispute-agent-connector-role-prereq-reuse}  
Important:  
For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://servicenow-prod.fluidtopics.net/_k8aAtmWw~gvbSaui5WAKQ "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles.").

## About this task

A transaction will include the Fraud reporting task within the workflow if potential
fraud was flagged for a transaction during manual investigation.

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon.]()).
3. In the Lists tab, under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#report-fraud-to-card-network__choices_qh5_nr3_f5b}
4. In the list, select the case to work on.  
   To work on a case that is not assigned to you yet, assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. Select the Fraud reporting activity under the Chargeback playbook stage.
7. Select the fraud reporting task that you want to complete.
8. On the form, fill in the required fields and any other related information that you've gathered.
9. **Optional:** In the Work notes field, enter any comments.
10. Close the task from the task form.

    | Dispute activity | Action |
    | To close the Fraud reporting task | Select Close. |
    |-|-|

    {#report-fraud-to-card-network__choicetable_sh5_nr3_f5b}
{#report-fraud-to-card-network__steps_thy_bs3_f5b}

## Result

If fraud was flagged, if not previously triggered, the block and reissue card task
triggers. The transaction moves to the Initiate chargeback stage.

*[\>]: and then