---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Submit a fraud request

# Submit a fraud request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Collect all required information and documents from the customer and submit the fraud
request to the back-office agents so that you can begin the fulfillment process.

## Before you begin

Role required: sn_bom_fraud.agent

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![Lists icon.]()).
3. On the Lists tab, under Fraud cases, select All
4. Select New.
5. From the Create case dialog that appears, select a fraud type and select Create.  
   A new fraud case is created.
6. Fill in any necessary information that is related to the case.  
   Note:  
   Each fraud case form has a different set of fields that are based on the selected fraud type.
7. Select Save.
8. **Optional:** Navigate to ConfigureRelated ListsDocument Verification Tasks, to collect customer documents, if any.  
   For a card fraud by alert, you have tasks to review the alerts and take required actions.
9. Select Submit.
{#submit-a-fraud-service-request-as-card-fraud-by-alert__steps_bgy_zq4_dwb}

## Result

* A fraud case is created in the New state and the workflow is triggered.
* The case is assigned to an assignment group that is based on the defined assignment rules.
{#submit-a-fraud-service-request-as-card-fraud-by-alert__ul_pr2_mcx_dwb}

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