---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute Intake in Portal

# Dispute Intake in Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With Financial Services Operations (FSO) card disputes intake in portal, you get the step-by-step guidance for the case flow process. It includes all the information you need to successfully complete each stage and its related
tasks.

## Overview {#dispute-playbook-for-portal__section_lc4_n5h_21c}

Using the FSO card disputes playbook, cardholders can directly create a dispute case from the portal. This playbook provides a detailed, step-by-step guide to help them navigate through the dispute process.  
Key benefits of using a card disputes playbook for portal:

* Streamline the cardholder experience with a step-by-step process that helps in selecting disputed transactions, completing questionnaires, uploading supporting documents, and tracking dispute progress seamlessly. The system automatically selects the relevant questionnaire based on the dispute category.
* Enable cardholders to monitor the latest updates on the status of their disputed cases and to provide updates at the overall case level using the dispute tracker.
* Reduce case resolution times by helping cardholders to promptly and accurately track and complete requested tasks.
{#dispute-playbook-for-portal__ul_j22_szw_bcc}
* **[Creating a card disputes case with the Dispute Intake in Portal](https://servicenow-prod.fluidtopics.net/eAAkdMatWS6uz6yweYIg9Q)**   
  Whether you're a contact or a consumer, you can create a card disputes case in either the Customer Service Portal or Consumer Service Portal, respectively.
* **[Creating a card disputes case request from the service catalog](https://servicenow-prod.fluidtopics.net/284hUoqmbxbKbF6jQRDc1Q)**   
  Create a card disputes case request from the Customer or Consumer Service Portals by navigating the service catalog.
* **[Viewing the status of a request using the dispute tracker](https://servicenow-prod.fluidtopics.net/WTQ4UliLlGmZx_ZArhhWvw)**   
  Track the progress of card disputes case requests using the dispute tracker.