---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Submit an application

# Submit an application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Collect all required applicant information and submit an application for a new account.

## Before you begin

Role required:

* For a business client: sn_bom_clo_b2b.manager or sn_bom_clo_b2b.relationship_manager
* For a personal client: sn_bom_clo_b2c.manager or sn_bom_clo_b2c.relationship_manager
{#submit-application__ul_bnz_qbf_dqb}

## Procedure

1. Navigate to AllFinancial services operationsWorkspace.
2. Click the lists icon (![Lists icon.]()).
3. On the Details tab, click Playbook and select Account information.
4. Under Account Information, complete any applicable fields and click Create Account.
5. Select Add Contacts and complete the associated child cases.  
   For more information on creating a contact, see [Create a contact for a case](https://servicenow-prod.fluidtopics.net/h6W7R3aj6ZZegD8ycVjzwg "Add important contacts to a client's application. This activity creates a child case that manages the contact creation process.").
6. Select Collect Account Documents.
7. Collect the account documentation, including all required fields, and click Submit Document.
8. Select Collect Contact Documents (business clients) or Collect Customer Documents (personal clients).
9. Collect the client documentation, including any required fields, and click Submit Document.
10. Select Submit Application.
11. Enter any comments in the Submission comment field, then click Submit to complete the application.

## Result

The account application is submitted, and the case automatically advances to the Document Verification stage.

## What to do next

Continue to the [Document Verification](https://servicenow-prod.fluidtopics.net/TvG4nJAQE83j6Y0wnzRLEw "Work on a document task to manage and track required documents for a Customer Lifecycle Operations service case.") stage.

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