---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Using Now Assist for Financial Services Operations (FSO)

# Using Now Assist for Financial Services Operations (FSO) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have an agent role, you can summarize the case details with the Now Assist for Financial Services Operations (FSO) application.
Summarize the case details to understand the case context quicker. These summaries are useful for long-running or complex cases.
* **[Summarize a case by using Now Assist for Financial Services Operations (FSO)](https://servicenow-prod.fluidtopics.net/Tn9OlzZiFNGX5PIoqrSxXQ)**   
  Generate a summary from the defined fields on the case record and quickly understand the case context by using the case summarization skill in the Now Assist for Financial Services Operations (FSO) application.
* **[Request generative AI capabilities in Financial Services Operations with Now Assist panel](https://servicenow-prod.fluidtopics.net/7BjV56ndLIozKMhm99oPVQ)**   
  Request the contextual generative AI capabilities, such as a case summary, in the Financial Services Operations (FSO) application by using the conversational interface in the Now Assist panel.