---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Increasing the credit limit of a card

# Increasing the credit limit of a card {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a credit card agent, you can work on a credit card case to increase the credit
limit for a customer's credit card based on the findings from the customer's credit
assessment.  
When a customer requests to increase a credit limit, a credit card service case is created and the Increase Credit Limit flow is triggered. This flow triggers the following tasks from the credit card service case. A new task is created when an agent closes the previous task.

1. [Retrieve a credit assessment and evaluate the risks for a customer](https://servicenow-prod.fluidtopics.net/0MGDQiaPQ94orSYExyg4tQ "Retrieve a credit assessment and evaluate the risks for a customer. You can approve or reject the credit card request based on your findings.").  
   Note:  
   If the credit assessment agent rejects the credit request, the stage of the associated credit card service case changes to Closed -- Rejected. The case is automatically closed and the flow doesn't trigger the step 2.
2. [Increase the credit limit for a customer](https://servicenow-prod.fluidtopics.net/zgR8aBoMM1P9F1JMP8h2zA "Increase the credit limit for a customer to the approved credit limit that was set by the credit assessment agent.").  
   Note:  
   If the Duration field in the associated case is set to Indefinitely, increasing the credit limit closes the case and step 3 is not triggered.
3. [Reset the credit limit for a customer](https://servicenow-prod.fluidtopics.net/KrGHUzT1cXN9eyLVYzBnpQ "Revert a card's credit limit to its original limit for a customer who requested a temporary increase in the credit limit.").

   If the request is for a
   temporary increase in the credit limit, the state of the case remains in the
   Work in Progress state and in the Update Account stage until the end date
   that is specified in the case. The system automatically creates a new credit
   card service case on the specified end date to reset the credit
   limit.

   The
   sn_bom_credit_card.reserverd_hours_to_update_credit_limit
   [card
   property](https://servicenow-prod.fluidtopics.net/El4pTyPlxVUeisrAmOO_TA "Customize the properties that are available with the Financial Services Card Operations application.") defines the number of hours before the end date when the
   system creates a case to revert the credit limit.
{#work-increase-credit-limit-case__ol_mtm_xbd_vmb}

For more information on the flows that are installed with the Financial Services Card Operations application, see [Designer flows for Financial Services Operations applications](https://servicenow-prod.fluidtopics.net/2781mlOVfOD01Z_53r6wzA "Several flows are installed with Financial Services Operations applications that you can use to automate requests.").