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sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

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ft:locale :

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ft:publication_title :

    - Xanadu Financial Services Operations

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---

# Reason codes supported in Dispute Rules Content Pack for Mastercard

# Reason codes supported in Dispute Rules Content Pack for Mastercard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 20, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This section lists the Mastercard Reason codes that are supported in Financial Services Operations
Dispute Rules Content Pack for Mastercard.

## About Mastercard Reason Codes {#reason-codes-supported-in-dispute-rules-content-pack-for-mastercard__section_t2p_pgd_1dc}

Reason codes are used by Mastercard to categorize disputes. The reason codes listed below determine what information needs to be collected from a cardholder and ultimately whether a transaction is eligible to be disputed. These reason
codes, the associated questions/ questionnaires, and transaction-level eligibility guidance are all pre-configured in Dispute Management.
{#reason-codes-supported-in-dispute-rules-content-pack-for-mastercard__table_ysh_jx2_5cc__entry__2}

| Reason code | Description |
|-|-|
| Fraud: When the cardholder states that he or she did not participate or authorize the transaction(s). ||
| 4837 | No Cardholder Authorization |
| 4849 | Questionable Merchant Activity |
| 4870 | Chip Liability Shift |
| 4871 | Chip/PIN Liability Shift |
| Authorization: When the cardholder states that authorization was required but it was not obtained to process the transaction. ||
| 4808 | Required Authorization Not Obtained |
| 4808 | Expired Chargeback Protection Period |
| 4808 | Multiple Authorization Requests |
| 4808 | Cardholder |
| 4808 | Transit First Ride Risk (FRR) Claims |
| Point of Interaction Errors: When the transaction was not appropriately processed per card network rules at the time of the transaction. ||
| 4834 | Transaction Amount Differs |
| 4834 | Late Presentment |
| 4834 | Currency Errors |
| 4834 | Cardholder Debited More than Once for the Same Goods or Services |
| 4834 | ATM Disputes |
| 4834 | Loss, Theft, or Damages |
| 4834 | Merchant Credit Correcting Error Resulting in Cardholder Currency Exchange Loss |
| 4834 | Improper Merchant Surcharge (Select Countries only) |
| 4834 | Unreasonable Amount (EEA, Gibraltar, United Kingdom) |
| Cardholder Disputes: When the cardholder has a dispute with a merchant over the quality or receipt of goods or services. ||
| 4853 | Issuer Dispute of a Recurring Transaction |
| 4853 | Cardholder dispute of a recurring transaction |
| 4853 | Travel/Entertainment Services Not Provided/Not as Described and Merchant Voucher Issued |
| 4853 | Failed Travel Merchant |
| 4853 | Travel/Entertainment Services Cancelled/Returned and Credit Not Processed |
| 4853 | Goods or Services Not Provided |
| 4853 | No-Show Hotel Charge |
| 4853 | Addendum Dispute |
| 4853 | Credit Not Processed |
| 4853 | Goods/Services not as Described or Defective |
| 4853 | Digital Goods $25 or less |
| 4853 | Counterfeit Goods |
| 4853 | Timeshare |
| 4853 | Transaction Did Not Complete |
| 4853 | Credit Posted as a Purchase |
| 4850 | Installment Billing Dispute |
| 4854 | Cardholder Dispute Not Classified Elsewhere (US) |
[Table 1. Reason codes supported in Dispute Rules Content Pack for Mastercard]

{#reason-codes-supported-in-dispute-rules-content-pack-for-mastercard__table_ysh_jx2_5cc}
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