---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Claims applications

# Claims applications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 15, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.  
Financial Services Operations (FSO) claims applications offer two implementation approaches:

* Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
* Generic claim: in this approach, the application provides an out of the box robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.
{#insurance-claims-applications__ul_xh1_5n1_cdc}

Review the following table for more information on the claims applications available in FSO to streamline your claims processes.  
{#insurance-claims-applications__table_r23_m5f_bdc__entry__3}

| Claims Application | Description | Implementation approach |
|-|-|-|
| [Commercial Lines Claims](https://servicenow-prod.fluidtopics.net/ZpnMt~yCY1L5uWBrsFzKaA "The Commercial Lines Claims application enables your organization to quickly set up the various stages of the claim process. This process, which starts from the first notice of loss to the claim closure, enables your processors, adjusters, and special investigation agents to manage commercial insurance claims.") | The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims. | Case type extension |
| [Personal Lines Claims](https://servicenow-prod.fluidtopics.net/M74IOF_l7Di7aGRJOTsxeQ "The Personal Lines Claims application enables your organization to quickly set up the various stages of the claim process, starting from first notice of loss to claim closure.") | The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure. | Case type extension |
| [Individual Life Claims](https://servicenow-prod.fluidtopics.net/gQ6B83mygRfCFYSwNX8Jrg "The Individual Life Claims application enables your organization to set up the various stages of the individual life claim process quickly, starting from the first notice of loss to the claim closure.") | With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers. | Case type extension |
| [Insurance claims](https://servicenow-prod.fluidtopics.net/cP9NCSBIDL3_gw~l3B9Z7w "The ServiceNow Insurance claims application provides a flexible framework that enables you to set up a comprehensive end-to-end claims workflow easily. A travel insurance claim flow is included as an example in this application.") | The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business. | Generic claim |
[Table 1. List of FSO Insurance Claims Applications]

{#insurance-claims-applications__table_r23_m5f_bdc}