Supporting information for Now Assist for Financial Services Operations (FSO)

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Get a quick overview of the important information that is related to the Now Assist for Financial Services Operations (FSO) application.

    Supported versions

    Now Assist for FSO is supported starting with the Xanadu release.

    Supported user interfaces

    The Now Assist for FSO application includes the skills that are listed in the following table.

    Table 1. Now Assist for FSO supported interfaces
    Interface Skill
    Financial Services Workspace Case summarization
    Core UI

    Licensing requirements

    For more information on licensing, contact your ServiceNow account manager or sales representative.

    Application information

    Activate the Now Assist for FSO store app (sn_fso_gen_ai) to use the case summarization skill.

    This store app has the following dependencies:
    • Financial Services Operations Core (sn_bom)
    • Now Assist for Platform (sn_genai_platform)
    Activate the applications in the following order:
    1. Now Assist for Platform (sn_genai_platform)
    2. Financial Services Operations Core (sn_bom)
    3. Now Assist for FSO (sn_fso_gen_ai)

    For more information, see Configuring Now Assist for Financial Services Operations (FSO).