---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute playbook

# Dispute playbook {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 26, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dispute agents use the dispute playbook to review and work on their cases and tasks. The playbook provides the end-to-end life cycle for the tasks performed during the dispute handling process, from the time a dispute is logged
to the final resolution and communication to the customer.