Increase the credit limit for a customer

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Increase the credit limit for a customer to the approved credit limit that was set by the credit assessment agent.

    Before you begin

    Retrieve a credit assessment and evaluate the risks for a customer.

    Role required: sn_bom_credit_card.agent or sn_bom_credit_card.agent_connector

    Important:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.

    About this task

    This credit card task is automatically created when the credit assessment task has approved the request via the retrieve credit assessment and evaluate risk task.

    Procedure

    1. Navigate to All > Financial Services Operations > Workspace.
    2. Click the lists icon (lists icon.).
    3. Open the task from a credit card service case or from the Credit Card Task list.
      OptionSteps
      From a credit card service case
      1. In the Lists tab, under Credit Card Service Cases, click Assigned to me.
      2. In the list, click the case that you want to open.
      3. In the case, click the Tasks tab and select the credit card task.
      From the Credit Card Task list
      1. In the Lists tab, under Credit Card Task, click All.
      2. In the list, click the task that you want to open.
    4. In the State field, change the state of the task to Work in Progress.
    5. Based on the value in the Approved credit limit field, increase the credit limit for the customer's credit card.
    6. Optional: In the Work notes field, enter any comments.
    7. To close the task, in the State field, change the state of the task to Closed Complete.
    8. Click Save.

    Result

    • The stage of the associated credit card service case changes from Update Account to Closed – Complete.
      Important:
      If the request is for a temporary increase in the credit limit, the state of the case remains in the Work in Progress state and in the Update Account stage until the end date that is specified in the case. The system automatically creates a new credit card service case on the specified end date to reset the credit limit.
    • The customer receives a pre-configured email notification about the case closure.

    What to do next

    If the associated case is for a temporary increase in the credit limit, work on the new case to revert the credit limit to the original limit on the end date.