Reason codes supported in Dispute Rules Content Pack for Mastercard
This section lists the Mastercard Reason codes that are supported in Financial Services Operations Dispute Rules Content Pack for Mastercard.
About Mastercard Reason Codes
Reason codes are used by Mastercard to categorize disputes. The reason codes listed below determine what information needs to be collected from a cardholder and ultimately whether a transaction is eligible to be disputed. These reason codes, the associated questions/ questionnaires, and transaction-level eligibility guidance are all pre-configured in Dispute Management.
| Reason code | Description |
|---|---|
| Fraud: When the cardholder states that he or she did not participate or authorize the transaction(s). | |
| 4837 | No Cardholder Authorization |
| 4849 | Questionable Merchant Activity |
| 4870 | Chip Liability Shift |
| 4871 | Chip/PIN Liability Shift |
| Authorization: When the cardholder states that authorization was required but it was not obtained to process the transaction. | |
| 4808 | Required Authorization Not Obtained |
| 4808 | Expired Chargeback Protection Period |
| 4808 | Multiple Authorization Requests |
| 4808 | Cardholder |
| 4808 | Transit First Ride Risk (FRR) Claims |
| Point of Interaction Errors: When the transaction was not appropriately processed per card network rules at the time of the transaction. | |
| 4834 | Transaction Amount Differs |
| 4834 | Late Presentment |
| 4834 | Currency Errors |
| 4834 | Cardholder Debited More than Once for the Same Goods or Services |
| 4834 | ATM Disputes |
| 4834 | Loss, Theft, or Damages |
| 4834 | Merchant Credit Correcting Error Resulting in Cardholder Currency Exchange Loss |
| 4834 | Improper Merchant Surcharge (Select Countries only) |
| 4834 | Unreasonable Amount (EEA, Gibraltar, United Kingdom) |
| Cardholder Disputes: When the cardholder has a dispute with a merchant over the quality or receipt of goods or services. | |
| 4853 | Issuer Dispute of a Recurring Transaction |
| 4853 | Cardholder dispute of a recurring transaction |
| 4853 | Travel/Entertainment Services Not Provided/Not as Described and Merchant Voucher Issued |
| 4853 | Failed Travel Merchant |
| 4853 | Travel/Entertainment Services Cancelled/Returned and Credit Not Processed |
| 4853 | Goods or Services Not Provided |
| 4853 | No-Show Hotel Charge |
| 4853 | Addendum Dispute |
| 4853 | Credit Not Processed |
| 4853 | Goods/Services not as Described or Defective |
| 4853 | Digital Goods $25 or less |
| 4853 | Counterfeit Goods |
| 4853 | Timeshare |
| 4853 | Transaction Did Not Complete |
| 4853 | Credit Posted as a Purchase |
| 4850 | Installment Billing Dispute |
| 4854 | Cardholder Dispute Not Classified Elsewhere (US) |